Emotional Intelligence, also known as emotional quotient (EQ) has been a recurring theme in Corporate America and in varied professional environments for years. It’s been linked to performance and success in areas including customer retention, increased sales, leadership management, and so many other facets. A study conducted by Talent Smart, tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance, explaining a full 58 percent of success in all types of jobs. In that same study, 90% of top performers have a higher emotional quotient and make $29,000 more annually than lower EQ counterparts.
Creating a positive customer experience (CX) is more challenging than you think. Sometimes businesses have a good streak with customers. Then, out of nowhere everything goes downhill. And we all know, when business is bad, everybody loses.8 attitudes that will ruin your customer experience
Here are 8 attitudes that will ruin your customer experience and a few suggestions on how you can train your customer facing teams how to wow customers everytime!
Unleashing a new sales representative into the halls of physicians’ offices without proper medical sales training is a bit like driving a Porsche without a windshield, gas pedal or a steering wheel. In both cases, the idea, in concept, makes sense; but like that funky Porsche, the results will be haphazard, misguided – and most likely, fall well short of expectations.
Active listening skills can not only help build better business relationships with your customers, partners, and vendors; but they can also increase your chances of promotion. When the Harvard Business Review surveyed subscribers to find out the most important requirement for making an executive promotable, subscribers overwhelmingly rated the ability to communicate at the top of the list. They ranked it more important than ambition, education and hard work. Exercising effective active listening skills can increase your chances of creating new and repeat business; and help build better business connections and lasting relationships with key business partners.
It's not easy to capture the attention of an audience, let alone keep them interested! For trainers, the job can be even more challenging. So, here's a little help to make your next training pop.
In today’s dynamic sales environment, businesses and leaders are progressively looking for new strategies on how to motivate resellers for high performance. The ideal reseller is highly energized, invested in organizational growth, and efficient about getting products into the hands of the happy consumer. However, studies indicate the vast majority of workers are disengaged and emotionally disconnected from their companies; which leads to lower productivity. This could, of course, also include workers and partners outside of your business. So, how can you inspire resellers and distributors to go the extra mile on the sales front?
Many businesses want to be customer focused, but get stuck when it comes to implementing a memorable customer service experience. A strong customer experience starts with the right training. And, many companies are turning to Learning Management Systems to ensure that service teams are trained to deliver repeatable customer service experience. Let's face it, customer service goes a long way and could be the winning formula for repeat business, positive reviews, and increased referrals no matter what industry you're in.
With companies seeking new income-generating opportunities and ways to increase indirect revenue, many are surprised to find that the answer may be as simple as training channel partners. Your network of salespeople, resellers, and vendors are a key source of revenue and growth. That’s why they need viable resources to sell, satisfy customers, and foster upward movement. If a lag in sales productivity occurs, it could also mean your sales team needs some extra motivation.