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The Daily Mindflash

The Mindflash Knowledge Sharing and Online Training Blog

What Pride Means to Us at Mindflash

JULIE RIEKEN | 7 MIN READ

June is Pride Month and organizations around the world are sharing stories about diversity and inclusion. We here at Mindflash felt inspired to share our stories too.

We presented our team with a few simple questions they could choose to write about. What does Pride mean to you? How can we show others they are not alone? How can Pride help individuals face difficulty with strength and confidence?

The result was these beautiful stories.

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Announcement: Mindflash Partners with eLearning Video Provider ej4

DAVE ANDERSON | 1 MIN READ

We’re delighted to announce that Mindflash customers can now purchase employee training video courses from ej4 with our new integration and partnership. A pioneer in the microlearning space, ej4 has a library of more than 2,300 videos, each averaging seven minutes in length.

Our friends at ej4 offer courses in 40+ categories, including compliance (OSHA and HIPAA) and workplace safety training. They also provide courses on general topics like sales, marketing, supervision, leadership, communication, business software, and more. Within each are multiple videos that cover specific lessons. Here are a few of the many perks of training your workforce with ej4:

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How to Bring Employee Accountability to Your Training Program

DAVE ANDERSON | 4 MIN READ

You have certain expectations for your employees. You not only need them to produce results. You also need them to follow the right procedures as they work toward their goals.

Training employees is an important part of running a successful organization. Even though you have smart and talented people on your team, they need to be coached to do things the right way. Forming a training program ensures new hires and seasoned employees alike learn how to properly apply their skills.

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Chunking: How to Effectively Learn and Retain Important Information

DAVE ANDERSON | 5 MIN READ

Have you ever started a new job and been told learning the role will be like “drinking from a fire hose?” Did you ever pull an all-nighter in college to cram for a test?

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5 Learning Styles Each Trainer Must Know

JEN SCOPO | 2 MIN READ

Building exciting training content starts by establishing your goal and working backward. While this is a good roadmap for creating materials that help your learners reach that goal, strong learning modules need to be broad enough so that you can successfully reach all the different types of learners that you're sure to have in each of your sessions.

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Powerful Factor in Building a Sustainable Software Business

Bob Casey | 7 MIN READ

Albert Einstein is credited with saying that "the most powerful force in the universe is compound interest." The most powerful force in software businesses is revenue retention. High revenue retention rates create extremely valuable businesses, given that in a business with 100% revenue retention, each new sale provides pure incremental growth. A company with a highly stable customer base and a strong sales engine offers reliable, predictable, and growing cash flows over time - the hallmark of a great business. However, not all subscription businesses are created equally. As SaaS Capital and others have found, there is significant variability in the rates of customer churn across SaaS businesses, and as a result, significant differences in business quality. 

Churn is the Enemy

The enemy of revenue retention is churn. For every dollar lost, another dollar of new sales must occur in order to maintain the same size of the business, much less to grow it. As a result, customer retention and its antithesis, churn, are the most important metrics in any subscription business.  While some level of churn is unavoidable, best in class subscription businesses have built repeatable processes and systems to help ensure customer success and renewal, thereby facilitating faster growth. These systems focus on customer enablement and success, and are built on effectively training, engaging, and enabling customers to get the most out of the product. 

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7 Ways to Say I’m Sorry When Dealing with Customers

Keisha Stoute | 4 MIN READ

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7 Business Communication Blunders to Avoid

Natia Seegars | 8 MIN READ

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Bad Customer Experience: 5 Tips from Professional Mediator

 Have you ever had a bad customer experience? Whether you were put on hold forever, dealt with an incompetent representative, or continued to experience poor service due to unresolved issues, these are all common blunders in the customer service industry. When the customer experience is less than your best, businesses lose big and it can be very costly. According to Lee Resources, 91% of unhappy customers will not willingly do business with you again. Let’s face it, mistakes happen all the time, it’s not what you say, but what you do to keep the customers happy.

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On-Demand Training Helps MLSs Improve Broker Satisfaction

With initiatives like upstream and AMP along with general consolidation of Multiple Listing Services (MLSs), it's clear that the real estate industry is rapidly changing to keep up with the pace of the market. Consumers and brokers alike have high expectations of MLSs. When asked, 57% of MLSs believe that consumers are driving change, according to The 2017 CMLS Best Practices Survey Report. Consumers crave information and they don't want to wait for it. Brokers need a way of getting early access to reliable property data so they can support their prospective buyers in their decision-making process. In addition, brokerage firms are challenging MLSs to provide innovative technologies to help enable their success, as noted in a recent article published in Realty Magazine.

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