It may not be news, but mobile is everywhere. "Mobile First" is impacting life (and learning) as we know it.
Leaving a positive lasting impression with customers can not only turn into revenue, but can also build lasting relationships in addition to increasing your chances for repeat and new business. Customer Services should be the number one training goal for businesses. Companies need to equip their teams with exceptional customer skills and techniques for creating a excellent experiences.
Emotional Intelligence, also known as emotional quotient (EQ) has been a recurring theme in Corporate America and in varied professional environments for years. It’s been linked to performance and success in areas including customer retention, increased sales, leadership management, and so many other facets. A study conducted by Talent Smart, tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance, explaining a full 58 percent of success in all types of jobs. In that same study, 90% of top performers have a higher emotional quotient and make $29,000 more annually than lower EQ counterparts.
Creating a positive customer experience (CX) is more challenging than you think. Sometimes businesses have a good streak with customers. Then, out of nowhere everything goes downhill. And we all know, when business is bad, everybody loses.8 attitudes that will ruin your customer experience
Here are 8 attitudes that will ruin your customer experience and a few suggestions on how you can train your customer facing teams how to wow customers everytime!
Unleashing a new sales representative into the halls of physicians’ offices without proper medical sales training is a bit like driving a Porsche without a windshield, gas pedal or a steering wheel. In both cases, the idea, in concept, makes sense; but like that funky Porsche, the results will be haphazard, misguided – and most likely, fall well short of expectations.
Active listening skills can not only help build better business relationships with your customers, partners, and vendors; but they can also increase your chances of promotion. When the Harvard Business Review surveyed subscribers to find out the most important requirement for making an executive promotable, subscribers overwhelmingly rated the ability to communicate at the top of the list. They ranked it more important than ambition, education and hard work. Exercising effective active listening skills can increase your chances of creating new and repeat business; and help build better business connections and lasting relationships with key business partners.