In Mindflash, we were able to sign up and spin out a course within moments, it’s so easy to use, and easy to manage. Perfect for our customers.
Training Program Manager
About the Organization
Yammer is the leading provider of enterprise social networks. The company builds software that makes it easy for organizations to stay connected and share knowledge, and empowers employees to collaborate across departments, geographies, and business applications. Companies and organizations from across the globe, including more than 85 percent of the Fortune 500, use Yammer to improve employee productivity and engagement.
Yammer is a rapidly growing subsidiary of Microsoft, with offices across the United States, in London, and in Melbourne. After the massive growth that took place from being acquired by Microsoft, Yammer had a dilemma: how do we train our continuously expanding customer base? Natalie Baryla – training manager with Yammer’s YES team (Yammer Education Services) needed to be able to rapidly deploy training to a large group of customers across several global offices and time zones. With a distributed group of trainees each using Yammer in a different organizational capacity, Natalie needed a tool that would allow her to standardize training across their customer base for everything from certification programs to initial Yammer rollouts to prework for live classes.
To solve this, Natalie had a list of features for the ideal LMS:
- Ease of use
- Cloud based
- Quick setup and registration
- Easy maintenance
- Blended learning support
- Social learning support
- Yammer integration
Natalie rolled out training in Mindflash to over 1,000 of Yammer’s global customers. She was able to not only create 4 global certification programs and roll them out to their customer base, she was able to transform Yammer’s existing content into interactive training.
In six months on Mindflash, 200 certifications were issued with participants. Customers across the globe have been trained on best practices for Yammer rollouts, prework for live classes, and platform administration.