TruAssets scaled training for contract inspectors with Mindflash enterprise integrations

Posted by admin on Jul 20, 2017 7:10:00 AM

Overview

Situation:
TruAssets needed a more efficient, effective way to train contract vendors

Solution:
Mindflash enterprise integrations, user assessments and business analytics

Results:
Administrative costs down 50%. Onboarding costs down 10%.

ldquo With Mindflash we are able to efficiently track trainee progress and generate reports in Salesforce. I have full accountability that is one click away. rdquo

Tamara Cruse
Property Preservation Training and Recruiting Manager
TruAssets



Situation

TruAssets, LLC is a fast-growing regional property preservation company that offers services for pre-foreclosure, REO (real estate owned) and vacant properties. The company deploys thousands of inspectors to assess properties nationwide, most of them contractors. TruAssets strives to hire the best contractors in the industry, and to give them thorough training before they head out to client properties.

TruAssets’ business model requires accountability. Property preservation can have a positive impact on neighborhoods and commercial areas — if done right. The company’s Property Preservation Training and Recruiting Manager Tamara Cruse was tasked with unifying and tracking training for a growing base of contract vendors. A requirement was that all external training be tracked and managed in Salesforce, the company’s CRM platform.

Before Mindflash, TruAssets’ workforce of contract employees and vendors were all trained through in-person field training and several different websites depending on the certifications required. Tracking contract vendors was a manual process managed on spreadsheets. The process lacked the scalability needed to meet the training needs of TruAssets’ growing workforce.

Solution

TruAssets evaluated eight learning management solutions and selected Mindflash as the easiest to use for contractor onboarding and training. Two major reasons TruAssets chose Mindflash were its deep enterprise integration and flexible user assessment features.

Because Mindflash is integrated with Salesforce, TruAssets is now able to track, manage and measure training for hundreds of contractors much more quickly and with greater accuracy. Course and trainee metrics are automatically correlated with real-time business metrics such as contractor work quality, jobs completed, and repeat visits required, as well as revenue, cost, and profitability.

With the user assessment capability in Mindflash, TruAssets can now deliver quizzes at any point in the training, automatically score them, log their results in Salesforce, and keep a consistent record of all trainees’ testing and certification histories.

By implementing Mindflash, TruAssets training has reduced its overall administrative costs by 50 percent and cut onboarding costs by 10 percent. Contractor performance and productivity have both improved as the number of follow-up calls has decreased significantly, allowing inspectors to take on new jobs rather than redo existing work. As a result, there has been a positive impact on revenue and profitability.

TruAssets continues their rapid growth plan, and will utilize Mindflash along the way to further improve contract vendor training and accountability.

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Topics: Online Testing, reporting, ROI, TruAssets, Contractor Training, vendor training, Real Estate

Ascena builds fast, effective vendor training for a global supply chain with Mindflash

Posted by admin on Jul 19, 2017 6:09:55 AM

Overview

Situation:
This leading national specialty retailer needed a fast, effective way to bring vendors up to speed worldwide.

Solution:
Mindflash was the answer and has quickly become Ascena’s learning management solution for product development, order management, logistics and invoicing training for 120 vendors around the globe.

Results:
More than 400 users throughout the global supply chain have taken Mindflash training.

ldquo We had to train vendors all over the globe. We needed a solution that was straightforward, user friendly, and easy to support and deploy, with no additional maintenance by our overseas support teams required. rdquo

Melissa Carrelli
Senior Manager of Operational Transformation
Ascena Retail Group



Situation

Ascena Retail Group is a leading national specialty retailer offering apparel, shoes, and accessories for women under the Ann Taylor, LOFT, Lou & Grey, Lane Bryant, maurices, dressbarn and Catherines brands, and for tween girls under the Justice brand. The company operates e-commerce websites and approximately 4,900 stores throughout the United States, Canada and Puerto Rico.

Located in Hong Kong, Shanghai, and Korea, Ascena Global Sourcing manages more than 120 vendors operating factories in China, Korea, Guatemala, Viet Nam and Bangladesh. For sourcing and logistics, the company relies on Bamboo Rose, an online platform that connects retailers and suppliers throughout the product lifecycle, including design, development and delivery. Bamboo Rose enables vendors to collaborate with Ascena brands on everything from product development and order management to logistics and invoicing.

When Ascena Retail expanded the use of Bamboo Rose from two to five of its brands, the company needed a fast, effective way to bring vendors up to speed worldwide. Mindflash was the answer.

Solution

Senior Manager of Operational Transformation Melissa Carrelli contracts with an e-learning vendor to create courses on topics such as order management and logistics then loads the courses into Mindflash for review by the Ascena Global Sourcing teams. Mindflash serves as the collaborative platform among multiple parties for finalizing course content. Once that’s done, invitations are sent to vendors via Mindflash.

Today Mindflash is the vendor learning management solution for the Justice, maurices, Catherine, dressbarn and Lane Bryant brands. More than 400 users have taken courses on topics including product design and development, order management, logistics and invoicing.

“We are seeing the benefits of online learning in a smooth flow of business up and down our supply chain,” says Carrelli. “Transactions are flowing, and our vendors are happy with the results.”

Carrelli credits the Mindflash Customer Success team with helping make the program successful. “Mindflash jumped in to keep everything on course,” she says. “I was very happy with the response time and support.”

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Topics: retail, Ascena Retail Group, vendor training

Fortune 500 Retailer Certifies Massive Vendor Network in Six Weeks with Mindflash

Posted by admin on Jul 18, 2017 6:46:19 AM

Overview

Situation:
One of the world’s largest specialty retailers needed to educate a large global network of suppliers on its new vendor management software.

Solution:
The Mindflash platform and API were used to host and assign courses to trainees through a seamless integration with the company’s internal product catalog and vendor portal.

Results:
The new vendor management software training was competed within six weeks, including 12,000 trainees at 3,000 vendors with 31,000 certified course completions.

ldquo We love the Mindflash certification programs we are running right now and are planning to utilize it for more vendor and user training. rdquo

Senior Enterprise Data Manager
Fortune 500 Retailer



Situation

One of the world’s largest specialty retailers, with more than 2,000 superstores throughout North America, was on the verge of a major transition. The company was about to roll out new vendor management software to its global network of suppliers.

The new system would power SKU listings for everything from store sales to its online presence. It would provide custom spreadsheets of more than 60 columns for each SKU, with cells for detailed information including price, color, size, weight, web descriptions, long-form descriptions, shipping options, and much, much more.

The challenge? Educate more than 12,000 trainees at more than 3,000 vendors on how to use the new software. The training was not optional. It was essential to the continued successful operations of the nearly $90 billion company. And the deadline was fast approaching.

Solution

The company’s IT Department, which was responsible for the vendor management software rollout, also took charge of the Mindflash training. Course creation included screenshots, Powerpoint slides and videos. The Mindflash API was used to assign courses to trainees through integration with the company’s internal product catalog and vendor portal.

Trainees were able to take the Mindflash training anywhere, anytime, on any device. Using Mindflash, this Fortune 500 retailer provided a seamless, consistent user experience across multiple organizations, platforms and devices, with minimal IT support. The solution also enabled the company to easily track and assess trainee progress in real time to ensure effective learning and demonstrate compliance with corporate policies.

Certification training on Mindflash was required for all vendors before they could use the new system. The training was completed within six weeks and included 31,000 certified course completions.

Now that the company’s entire supplier network is up and running on the new vendor management software, Mindflash continues to play a critical role in onboarding new vendors on an ongoing basis.

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Topics: Product training, retail, certificate program, Fortune 500 Retailer, vendor training

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