$2 billion global brand increased channel sales from $50 million to $150 million with Mindflash

Posted by admin on Dec 6, 2017 6:43:00 AM

Overview

Situation:
Dyson sought out an innovative approach to scaling and improving product and brand training for its large reseller partner network.

Solution:
Mindflash was selected to solve the company’s multi-million-dollar reseller training challenge. Dyson’s Mindflash-hosted training program has been recognized as a critical driver in the company’s top-line and bottom-line growth.

Results:
Dyson U.S. Increased sales in core partner stores from $50 million to $150 million.

ldquo With Mindflash, we can show everyone how to do something the Dyson way, and then make sure that everyone is equipped to do it. rdquo

Jesse Hartigan
U.S. National Training Manager
Dyson



Situation

Frustrated with a vacuum cleaner that lost its suction, James Dyson founded Dyson from a coach house in the southwest of England. Some 5,127 prototypes later, he perfected the technology behind the world’s first vacuum that didn’t lose suction. This internationally recognized innovator has grown to $2 billion global enterprise, holds over 3,500 patents for 500 inventions, and sells Dyson technology in more than 60 countries. Dyson landed in the U.S. in 2002, and hasn’t looked back. From their U.S. headquarters in Chicago’s River North, Dyson determines how to communicate and spread their technology across the U.S.

In 2013, Dyson had several divisions of their business that required more sophisticated training. The company had thousands of people to train across the country demoing their vacuums in retail locations. One of the third-parties that Dyson worked with had a demo workforce with a $2 million sales goal … that they weren’t hitting. They had to educate thousands of resellers each year in the company’s advanced technology, and keep them up-to-date on new product releases.

This was multi-million-dollar challenge. How could the company track and manage the quality of the third-party company’s messaging and demo process?

Solution

Dyson implemented Mindflash and found it to be a highly-effective, multi-faceted solution to their business issues. They utilized Mindflash’s course completion and quiz score information from their third-party resellers to determine that the money was best spent on internal initiatives. They added online training initiatives for resellers, and a mobile training component for brand awareness.

Today, Dyson has built out a comprehensive, blended training program that includes online training, live training for new product launches and brand-evangelism training. Mindflash is recognized as a critical driving factor in the continued growth of the company, and has helped their bottom line significantly.

Read More

Topics: Product training, reseller training, retail, ROI, sales, manufacturing, Dyson Ltd.

Kofax reduced training costs by 80% with Mindflash

Posted by admin on Dec 1, 2017 7:45:00 AM

Overview

Situation:
A new training leader joins a fast growing software company and quickly decides that old-school training methods can no longer meet the company’s scale, education or cost objectives.

Solution:
Kofax leverages an efficient six-step course creation process, and Mindflash’s uniquely powerful functionality, to grow training and impact while reducing costs.

Results:
50,000 course completions since launch at a cost per hour of training 80% below previous, in-person classroom courses. Because of this cost reduction, Kofax is now able to provide even more training to its key stakeholders.

ldquo We couldn’t have grown our training program to where it is today without the features, ease of use and low costs we enjoy with Mindflash. For the value I’m getting, we should be paying significantly more! rdquo

Phillip Jones
Vice President of Field Enablement
Kofax



Situation

Kofax is a global software company serving customers in over 48 countries. Their innovative solutions help enterprises streamline their operations, increase productivity and better engage with customers for competitive advantage and growth. The company’s rapid growth and technical excellence caught the attention of the $4 billion global data and collaboration leader Lexmark in 2015, when it acquired Kofax for $1 billion.

For years, Kofax had used traditional training methods such as classroom-style, in-person training to educate its business partners. As the company continued to grow at a rapid pace, senior management came to realize that these methods were no longer scalable from a cost perspective. Traditional, in-person training was costing the company $95 per hour. Further, these “information dumps” were not particularly effective methods of knowledge transfer. The company had to rely on trainees to proactively seek out information, and results were neither predictable nor easily measured.

Solution

In 2011, Kofax brought on Phillip Jones as Vice President of Field Enablement to optimize the company’s learning and development programs. He knew that the company needed to improve accountability and testing. But as a new employee, Jones had yet to establish full credibility within the organization and faced pent-up, sky-high expectations from his fellow executives. As a result, it was not an option for Jones to recommend a traditional LMS system that would take months to implement, require IT support, and come with a seven-figure price tag. He needed to make an impact quickly and cost-effectively.

After searching online for flexible and scalable learning solutions, Jones discovered Mindflash. “I was blown away with what I saw and experienced with Mindflash,” Jones says. “It’s incredibly intuitive and very easy to administer. Billing is so easy and it’s very painless to launch new courses.”

Given his decades of experience, Jones knew that developing quality e-learning courses can be both time-intensive and expensive. According to industry averages, it takes instructional designers 79 hours of labor and costs over $10,000 to produce one hour of usable online training.[1] With Mindflash, Kofax now is able to significantly reduce the time and costs involved in course creation, without sacrificing quality. “We won’t put anything out there that’s not perfect,” says Jones.

By leveraging Mindflash’s innovative course creation, management and tracking features, Kofax is developing an hour of training in 23 hours at a cost of less than $2,000. The average individual course takes 61 hours in development time and costs $5,000.

Jones and his team run a six-step, two-week process for course creation:

  • A subject matter expert develops a PowerPoint deck with voice-recorded narration.
  • A temporary worker creates a transcript of the narration.
  • The PowerPoint presentation and written script go out to an editor who then ensures that all text is translated into international English.
  • A voice-over artist creates professional narration.
  • Jones performs a final review of the course.
  • The course is published to Mindflash and distributed.

Using this process and Mindflash, Kofax can now create between five and eight new courses per quarter. Course topics range from basic training about target industries to detailed lessons about every product in the Kofax catalog. Kofax makes the entire course catalog available to its partners.

To date, roughly 1,500 Kofax partners have completed more than 50,000 Mindflash courses. Average training costs are down 80 percent, from $95/hour for classroom delivery to $20/hour online. As a result, Kofax is now able to provide even more training to its key stakeholders. On average, trainees now take 10 Mindflash courses per year.

Jones notes that both trainers and trainees love the new Mindflash training program. Since the implementation of Mindflash, almost all new company initiatives are now accompanied by a Mindflash training course. Knowledge transfer within the organization is a far more efficient and positive experience.

1 Data based on the Chapman Alliance survey from 249 organizations representing 3,947 learning development professionals.

Read More

Topics: Product training, reseller training, ROI, SaaS, Course Development, Kofax, Content Creation

Capital Women’s Care streamlined training for hundreds of healthcare providers with Mindflash on mobile.

Posted by admin on Nov 29, 2017 8:34:00 AM
ldquo The implementation of Mindflash has streamlined our training. Everyone hears the same clear, concise message across the board. The ability to do training online with Mindflash allows our providers to do what they went to school for – see patients! rdquo
Kerri Greene
Project Manager of Training & Education
Capital Women’s Care

About the Organization

Capital Women’s Care (CWC) is a group of health care providers specializing in obstetrics and gynecology that aims to provide clinical excellence and the highest quality women’s health care services. With over 30 locations in Maryland, Washington DC, and Virginia, it is the largest OB/GYN practice in the mid-Atlantic region. Through sharing ideas and information between physicians in the region, the organization strives to offer every woman superior care and individualized medical attention.

Situation

Healthcare regulations, HIPPA compliance issues and new technologies are constantly evolving. Further, CWC’s recent implementation of Electronic Health Records (EHR) added a new layer of complexity to the daily lives of its staff. As a result, CWC’s ongoing training needs skyrocketed. CWC urgently needed the ability to efficiently track which employees had successfully taken training courses in order to ensure compliance and appropriately give access to data and technology.

Further complicating matters, staff and providers are rarely all in the same room, making live training difficult to organize. Also, most of the computers at CWC’s facilities are locked down with use restricted to very narrow tasks relating to patient care. This restricted use of computers made online training challenging. Kerri Greene, Project Manager in charge of Training and Education, was given the difficult task of finding and implementing a solution.

Solution

Kerri realized that CWC needed a self-paced online training solution to compliment their live classes and webinars. After consulting with CWC’s IT provider, Kerri discovered Mindflash. She enjoyed the ease-of-use of Mindflash and loved the fact that she could upload the training files she already had created. Capital Women's Care launched their first course within days and now their Mindflash training program has dozens of courses with over 600 trainees including 140 providers and clinical staff.

With Mindflash, Kerri can now:

  • Ensure their providers and clinical staff are up to date with regulations and instructions by efficiently and quickly disseminating information online.
  • Deliver training courses consistently so all staff can remain up to date.
  • Use robust reporting tools to quickly identify trainees who have failed a course or missed a deadline.
  • Require trainees to answer at least 70% of quiz questions correctly in order to pass a course and access the associated clinical tools.
  • Accommodate several different learning styles and ensure every team member in every location receives the same message
  • Improve the quality of courses by surveying clinical staff to see if they still have questions, even after completion of training.

The staff has appreciated the flexibility of being able to take training anytime, anywhere. The Mindflash mobile option is particularly useful as clinical staff are constantly on the move. The iPads are also the ideal training delivery device for providers during their breaks in between patient visits. Further, it allows staff to take training online without using the locked-down CWC computers.

“Everyone loves the iPad training!” Kerri says. “The interactive modules on the iPad give the user the ability to touch and feel connected to the information that is being deployed, helping trainees learn and stay engaged. Also, as a trainer, my job is easier knowing that staff can access Mindflash mobile training courses no matter where they are located.”

Results

With Mindflash, CWC has been able to dramatically scale their training program without increasing the number of full time trainers. Further, trainees are now receiving the exact same clear and direct training, ensuring fairness and efficiency.

Not only is CWC providing more training, but they have reduced costs as well. Before Mindflash, CWC would have to spend thousands of dollars on travel and hotel rooms in order to deliver training. Now Mindflash provides CWC with the ability to “push training out to a large amount of users without spending a lot of money on travel and rental facilities” Kerri says.

The end result is that the staff is better at their day-to-day work due to the new training program. Healthcare workers need to learn on a daily basis, so efficient dissemination of information is vital for employee productivity. With Mindflash, courses can be created quickly, trainees can access the courses easily via iPad or PC and trainers can receive real-time reporting to make sure the program is working optimally.

Read More

Topics: compliance training, quizzes, ROI, Capital Women’s Care and Mindflash, medical, healthcare

TruAssets scaled training for contract inspectors with Mindflash enterprise integrations

Posted by admin on Jul 20, 2017 7:10:00 AM

Overview

Situation:
TruAssets needed a more efficient, effective way to train contract vendors

Solution:
Mindflash enterprise integrations, user assessments and business analytics

Results:
Administrative costs down 50%. Onboarding costs down 10%.

ldquo With Mindflash we are able to efficiently track trainee progress and generate reports in Salesforce. I have full accountability that is one click away. rdquo

Tamara Cruse
Property Preservation Training and Recruiting Manager
TruAssets



Situation

TruAssets, LLC is a fast-growing regional property preservation company that offers services for pre-foreclosure, REO (real estate owned) and vacant properties. The company deploys thousands of inspectors to assess properties nationwide, most of them contractors. TruAssets strives to hire the best contractors in the industry, and to give them thorough training before they head out to client properties.

TruAssets’ business model requires accountability. Property preservation can have a positive impact on neighborhoods and commercial areas — if done right. The company’s Property Preservation Training and Recruiting Manager Tamara Cruse was tasked with unifying and tracking training for a growing base of contract vendors. A requirement was that all external training be tracked and managed in Salesforce, the company’s CRM platform.

Before Mindflash, TruAssets’ workforce of contract employees and vendors were all trained through in-person field training and several different websites depending on the certifications required. Tracking contract vendors was a manual process managed on spreadsheets. The process lacked the scalability needed to meet the training needs of TruAssets’ growing workforce.

Solution

TruAssets evaluated eight learning management solutions and selected Mindflash as the easiest to use for contractor onboarding and training. Two major reasons TruAssets chose Mindflash were its deep enterprise integration and flexible user assessment features.

Because Mindflash is integrated with Salesforce, TruAssets is now able to track, manage and measure training for hundreds of contractors much more quickly and with greater accuracy. Course and trainee metrics are automatically correlated with real-time business metrics such as contractor work quality, jobs completed, and repeat visits required, as well as revenue, cost, and profitability.

With the user assessment capability in Mindflash, TruAssets can now deliver quizzes at any point in the training, automatically score them, log their results in Salesforce, and keep a consistent record of all trainees’ testing and certification histories.

By implementing Mindflash, TruAssets training has reduced its overall administrative costs by 50 percent and cut onboarding costs by 10 percent. Contractor performance and productivity have both improved as the number of follow-up calls has decreased significantly, allowing inspectors to take on new jobs rather than redo existing work. As a result, there has been a positive impact on revenue and profitability.

TruAssets continues their rapid growth plan, and will utilize Mindflash along the way to further improve contract vendor training and accountability.

Read More

Topics: Online Testing, reporting, ROI, TruAssets, Contractor Training, vendor training, Real Estate

MacPack reduced training costs by 50% and managed safety compliance with Mindflash

Posted by admin on Jul 19, 2017 8:40:02 AM
ldquo I like that it is so easy to update material on Mindflash because regulations change so often. The product couldn’t be any easier to use. Also, Mindflash customer service is fabulous. rdquo
Allison Davis
Training Manager
MacPack

About the Organization

MacPack LLC is a packing and crating company, which specializes in the packing of hazardous materials for transportation, and specialized preservation packing. The company is a leader in its field and regularly trains 3rd parties on best practices for transporting hazardous materials.

Situation

Hazardous materials in transportation can be dangerous. As a result, the industry follows a strict set of regulations that guide their preparation. These regulations can often be difficult to understand and comply with. MacPack has developed a significant business in training other companies on how to comply with these regulations.

Allison Davis is tasked with training 3rd party companies, along with her many other internal responsibilities at MacPack. Typically her in-person training courses would take three full days plus travel. Dealing with logistics like room rentals and organizing lunch for trainees were an added burden for Allison. “I would be completely out of commission for 3-days” Allison said. “I didn’t want to travel all the time.” While MacPack would pass the costs onto the trainees, it “wasn’t the business we wanted to be in.” Allison said. Trainees were unhappy at having to take 3-days off of work to complete their training and the $700 per trainee registration fee plus travel expenses was prohibitive to some companies.

Solution

Allison realized that there must be a more efficient solution. She searched on Google and found Mindflash. She was pleasantly surprised when it only took her two hours to create a professional-looking online course using her existing PowerPoint and PDF files.

This ease in editing course content is a godsend for Allison. “I like that it is so easy to update material on Mindflash because regulations change so often. The product couldn’t be any easier to use. Also, Mindflash customer service is fabulous.”

Results

Allison has now successfully moved her training program online using Mindflash. Instead of spending 3-days for each training, trainees can now complete all of their training requirements online in far less time. Trainees can work on as much material as they have time for and then login again at later time of their convenience.

Further, MacPack was able to cut the cost of the course in half, which works to further increase its popularity. They are currently training about 50 people a month and growing. “I’ve gotten great feedback from trainees” Allison says. “They really appreciate the fact that they don’t have to travel for training. And they love being able to pick right up where they left off online.”

“Mindflash has made my life a lot easier” Allison says. “I hope no one ever wants a public, in-person training again!”

Read More

Topics: compliance training, ROI, Safety training, MacPack and Mindflash, Cost of Training, ROI of Training

AIMS 360 successfully onboards customers on their software solutions with Mindflash

Posted by admin on Jul 19, 2017 8:38:05 AM
ldquo You can’t properly train people over and over on the same skill. You get burned out. That doesn’t happen with Mindflash. Everyone who takes the course learns what they need to know. It’s easy to update, use, and share with customers. It’s a painless solution for training – I love it. rdquo
Scott Allen
Director of Training and Education
AIMS 360

About the Organization:

AIMS 360 (AIMS) designs and develops a one-stop apparel software solution and cutting-edge iPad apps for manufacturers, wholesalers, and importers. From inventory management, order processing, and production, through sales, accounting, , and distribution, the Apparel Information Management System helps organizations to easily streamline, automate, and accelerate all facets of their mission-critical operations. AIMS was founded in 1984 and is headquartered in the heart of the Fashion District within downtown Los Angeles. More than 5,000 companies have relied on AIMS to increase productivity, reduce overhead costs, improve customer satisfaction, and maximize profitability.

Situation

AIMS trains every new customer on how to use their software, as well as onboarding new employees at existing client companies. As AIMS continued to add new clients and accounts, they found themselves repeating individual training classes over and over, creating productivity and time management issues internally. Manpower hours were being wasted and there were many scheduling headaches which in turn, lead to employee burnout.

Training and Education Manager Scott Allen was an AIMS client prior to his role in-house at the company, and so uniquely understands both the product and client needs. When Scott took over the training program at AIMS 360, he looked for a more efficient way to train AIMS customers on their software product.

Solution

Scott instituted a number of new training initiatives at AIMS that have made life better for both employees and current users. Instead of doing one-off training sessions, he hosts in-person courses for local clients, and also streams them live to remote customers. In addition, he set up courses on Mindflash that clients can take on their own time, as they need software training. These courses include videos, quizzes and points about how to best use the AIMS software. Says Scott, “The biggest benefit to me is that it’s extremely clear what the training points are getting across. We have a training desk with knowledge support articles, but not everyone will interpret those the same way. You can’t mistake what you’re supposed to do with a video.” Beyond the standardization of training, using Mindflash has allowed AIMS to train customers across the country as well as overseas in countries including Australia, Italy, and Spain. Before Mindflash, Scott says training non-local customers was “almost impossible” due to the time difference.

AIMS offers basic training for free as part of their ERP software package, and charges for additional training for those clients in need of more advanced information.

Results

Since implementing their online training via Mindflash, Scott has seen exciting results:

  • Reduced help desk support tickets significantly, allowing customer relationship team to focus on helping clients maximize the use of the AIMS software and not just troubleshooting day to day issues;
  • Allowed customers to move at their own pace without waiting for the support team to answer questions;
  • Generated new revenue by selling training courses to customers.
  • AIMS 360 clients are extremely pleased with the new training options, and have completed over 100 courses on the Mindflash platform. Time is used more efficiently, training is standardized, and customers get the help they need quickly and when they need it most.
Read More

Topics: customer service, customer training, Product training, ROI, SaaS, AIMS 360

Saves $200,000 in a year using Mindflash

Posted by admin on Jul 19, 2017 5:46:34 AM

Overview

Situation:
Leading international fitness equipment manufacturer identifies need for online training program to educate contracted sales reps and others across Asia, Europe, South America and North America.

Solution:
Johnson Health Tech choses Mindflash for its ease-of-use, ability to utilize existing materials and anytime, anywhere mobile delivery in multiple languages.

Results:
Hundreds of courses delivered in five languages for 6,000 trainees, who have completed over 30,000 courses since launch.

ldquo With sales reps in 18 countries speaking five languages, getting everyone up to speed was virtually impossible. Mindflash makes it incredibly easy to train online, and has saved us over $200,000 this year alone. rdquo

Jocelyn Vande Velde
Director of Education & Sales Training
Johnson Health Tech



Situation

Johnson Health Tech is a $17 billion Taiwan-based manufacturer of commercial and residential fitness equipment. The company sells its market-leading product line through a number of contracted sales representatives for seven brands, including Horizon, Matrix and Vision, in more than 18 countries.

Johnson used to conduct 100% of its training in-person, but lacked a centralized director of training to manage the company’s needs. Without company-wide oversight on training, content and effectiveness were highly varied from country to country, and trainees received a different standard of training in each office. Beyond problems of inconsistency, this system also resulted in duplicated efforts throughout offices, wasted time and unnecessarily high training costs.

Realizing the lack of consistency across the company and the need for a revamped training program, Johnson hired a Director of Education and Sales Training, Jocelyn Vande Velde. Vande Velde determined that online training would be a more efficient solution for the company’s specific needs, and finding the right technology to create, deliver and track that training became her top priority. She was looking for rapid course development tools that could easily be translated, to support her international team and meet their need for fast course deployment. She spent a considerable amount of time searching for an online training solution to train contracted sales reps and others across Asia, Europe, South America and North America.

Solution

Johnson Health Tech chose Mindflash for five main reasons:

  • Ease-of-use. No IT, training or set-up required.
  • Reasonable pricing.
  • Ability to utilize existing materials (PowerPoint, Word, Video or PDF).
  • Option for trainees to take training courses anytime, anywhere.
  • Saves significant trainer time by automatically handling time-consuming tasks including: sending emails, tracking trainees’ progress, and producing reports that can be viewed online and emailed to colleagues.
Read More

Topics: Product training, ROI, sales, manufacturing, Johnson Health Tech, healthcare

Bluebeam's online reseller training spurs 2X to 4X increase in software sales with Mindflash

Posted by admin on Jul 19, 2017 5:24:52 AM

Overview

Situation:
To save time and money on channel partner training, this collaboration software provider for the architecture, engineering and construction industries sought a compelling online learning solution.

Solution:
The company now delivers three-tiered video training accessible anywhere, anytime, on any device with fun incentives to help drive participation.

Results:
Mindflash helped Bluebeam Software train more than 4,000 resellers and distributors, drive sales growth 400 percent and realize cost savings on course creation, deployment and tracking.

ldquo Mindflash has been a phenomenal tool to get our resellers excited to learn about our product. The interface is very easy to use and it’s getting better all the time. rdquo

Aaron Courdy
Channel Manager
Bluebeam Software, Inc.



Situation

Market leader Bluebeam Software develops and sells software for PDF creation, editing and collaboration with significant market share in the architecture, engineering and construction industries. The Pasadena, California-based company sells its products directly and also through resellers and distributors.

Realizing that the best way to sell a product is to show it, Bluebeam has long invested in in-person product training for its national reseller network. But as the company grew rapidly, live training and hour-long webinars became harder to schedule. Their salespeople often couldn’t find time to travel, and even getting their attention and attendance for an hour-long call was difficult. To bring urgently needed flexibility to its existing training program, the company deployed Mindflash.

Solution

“Our goal was to get the resellers excited to go through the training,” says Aaron Courdy, Channel Manager, Bluebeam Software, Inc. With this goal in mind, the company designed its new online learning program around video and segmented the content across three levels of expertise. Tier 1 training is an overview of everything resellers need to know to sell the product. Tier 2 provides in-depth training on how to use the software, while Tier 3 describes use cases for distinct vertical markets.

As an incentive, Bluebeam awards gift cards, electronics and other prizes to resellers for completing various phases of the curriculum, a strategy that worked well to get the new training program off the ground. Trainees can take Mindflash training anywhere, anytime, on any device. According to Courdy, “People say, ‘I can do this on my own schedule and get a gift card afterward? That works for me.’”

Bluebeam still offers live classroom training and webinars, since the personal touch is critical for building relationships with its partners. Yet, by adding Mindflash to their training mix Bluebeam can train more people faster … and save countless staff hours previously spent scheduling meetings and tracking completions. Mindflash-hosted courses are available on demand, and Mindflash automatically sends and tracks invites, individual progress and individual completions.

“Mindflash has been a phenomenal tool to get our resellers excited to learn about our product,” says Courdy. “The interface is very easy to use and it’s getting better all the time.”

Read More

Topics: Product training, reseller training, ROI, SaaS, sales, Bluebeam

Start a free trial.

See for yourself why global brands choose Mindflash.

By clicking get started, you agree to our Terms of Service.