TruAssets scaled training for contract inspectors with Mindflash enterprise integrations

Posted by admin on Jul 20, 2017 7:10:00 AM

Overview

Situation:
TruAssets needed a more efficient, effective way to train contract vendors

Solution:
Mindflash enterprise integrations, user assessments and business analytics

Results:
Administrative costs down 50%. Onboarding costs down 10%.

ldquo With Mindflash we are able to efficiently track trainee progress and generate reports in Salesforce. I have full accountability that is one click away. rdquo

Tamara Cruse
Property Preservation Training and Recruiting Manager
TruAssets



Situation

TruAssets, LLC is a fast-growing regional property preservation company that offers services for pre-foreclosure, REO (real estate owned) and vacant properties. The company deploys thousands of inspectors to assess properties nationwide, most of them contractors. TruAssets strives to hire the best contractors in the industry, and to give them thorough training before they head out to client properties.

TruAssets’ business model requires accountability. Property preservation can have a positive impact on neighborhoods and commercial areas — if done right. The company’s Property Preservation Training and Recruiting Manager Tamara Cruse was tasked with unifying and tracking training for a growing base of contract vendors. A requirement was that all external training be tracked and managed in Salesforce, the company’s CRM platform.

Before Mindflash, TruAssets’ workforce of contract employees and vendors were all trained through in-person field training and several different websites depending on the certifications required. Tracking contract vendors was a manual process managed on spreadsheets. The process lacked the scalability needed to meet the training needs of TruAssets’ growing workforce.

Solution

TruAssets evaluated eight learning management solutions and selected Mindflash as the easiest to use for contractor onboarding and training. Two major reasons TruAssets chose Mindflash were its deep enterprise integration and flexible user assessment features.

Because Mindflash is integrated with Salesforce, TruAssets is now able to track, manage and measure training for hundreds of contractors much more quickly and with greater accuracy. Course and trainee metrics are automatically correlated with real-time business metrics such as contractor work quality, jobs completed, and repeat visits required, as well as revenue, cost, and profitability.

With the user assessment capability in Mindflash, TruAssets can now deliver quizzes at any point in the training, automatically score them, log their results in Salesforce, and keep a consistent record of all trainees’ testing and certification histories.

By implementing Mindflash, TruAssets training has reduced its overall administrative costs by 50 percent and cut onboarding costs by 10 percent. Contractor performance and productivity have both improved as the number of follow-up calls has decreased significantly, allowing inspectors to take on new jobs rather than redo existing work. As a result, there has been a positive impact on revenue and profitability.

TruAssets continues their rapid growth plan, and will utilize Mindflash along the way to further improve contract vendor training and accountability.

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Topics: Online Testing, reporting, ROI, TruAssets, Contractor Training, vendor training, Real Estate

Streamlined compliance reporting & increased training completion rates for 400+ health professionals

Posted by admin on Jul 19, 2017 6:34:41 AM

Overview

Situation:
Harmony provides continuing education for its nurses, physical therapists, and home health aides as required by CHAP, Harmony’s accreditation body. Harmony needed a scalable solution with powerful tracking and reporting that could be used by its geographically dispersed workforce.

Solution:
Harmony transitioned their training online to support ongoing compliance reporting requirements. The training team was able to quickly load PowerPoint files into Mindflash to create web-based courses with quizzes to track compliance.

Results:
Harmony Home Health and Hospice is now able to efficiently educate 400+ staff on proper patient protocols, ensure that quality care and compliance standards are met, and reduce time spent administering trainings.

ldquo Mindflash is great, we have eliminated paper exams and trainings and are able to have more employees participate in a quick, efficient manner. We have more employees complete more trainings on a timely basis since using MindFlash. rdquo

Laney Namanny
HR Business Partner
Harmony Home Health & Hospice



Situation

Harmony Home Health, a family run company has now grown into a multi-state enterprise with hundreds of nurses, physical therapists, and home health aides serving thousands of patients each week.

Ensuring that patients receive the best possible care is of utmost importance. To that end, Harmony offers all nurses and health aides monthly continuing education to cover best practices in areas such as oxygen therapy, diabetes care, care of the skin, and much more.

Training was previously held in person, with pen and paper. However, Harmony’s geographically dispersed workforce rarely comes into the company’s main offices as Nurses often work with from their patients' homes. Coming into a central location for training takes time and energy away from serving patients. Detailed training reporting requirements for CHAP accreditation in addition to managing hundreds of monthly training sessions became a significant administrative burden.

Solution

Harmony’s training team evaluated Mindflash and found it to be an ideal solution to their problem. Using the information from their in person training sessions, Laney and her team uploaded PowerPoint files into Mindflash to create web-based courses. They added quizzes to ensure they could measure information retention.

Nurses, physical therapists, and home health aides now access Mindflash-hosted courses from desktop and mobile devices anytime, anywhere; significantly speeding the education process and improved the training participation rates. Moving training to Mindflash has also eliminated the need for staff to visit Harmony’s central offices for training each month, which reduced travel costs and ensures that health specialists have the time to provide quality compassionate care to the patients.  

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Topics: compliance training, reporting, Harmony Home Health and Hospice, healthcare

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