Capital Women’s Care streamlined training for hundreds of healthcare providers with Mindflash on mobile.

Posted by admin on Nov 29, 2017 8:34:00 AM
ldquo The implementation of Mindflash has streamlined our training. Everyone hears the same clear, concise message across the board. The ability to do training online with Mindflash allows our providers to do what they went to school for – see patients! rdquo
Kerri Greene
Project Manager of Training & Education
Capital Women’s Care

About the Organization

Capital Women’s Care (CWC) is a group of health care providers specializing in obstetrics and gynecology that aims to provide clinical excellence and the highest quality women’s health care services. With over 30 locations in Maryland, Washington DC, and Virginia, it is the largest OB/GYN practice in the mid-Atlantic region. Through sharing ideas and information between physicians in the region, the organization strives to offer every woman superior care and individualized medical attention.

Situation

Healthcare regulations, HIPPA compliance issues and new technologies are constantly evolving. Further, CWC’s recent implementation of Electronic Health Records (EHR) added a new layer of complexity to the daily lives of its staff. As a result, CWC’s ongoing training needs skyrocketed. CWC urgently needed the ability to efficiently track which employees had successfully taken training courses in order to ensure compliance and appropriately give access to data and technology.

Further complicating matters, staff and providers are rarely all in the same room, making live training difficult to organize. Also, most of the computers at CWC’s facilities are locked down with use restricted to very narrow tasks relating to patient care. This restricted use of computers made online training challenging. Kerri Greene, Project Manager in charge of Training and Education, was given the difficult task of finding and implementing a solution.

Solution

Kerri realized that CWC needed a self-paced online training solution to compliment their live classes and webinars. After consulting with CWC’s IT provider, Kerri discovered Mindflash. She enjoyed the ease-of-use of Mindflash and loved the fact that she could upload the training files she already had created. Capital Women's Care launched their first course within days and now their Mindflash training program has dozens of courses with over 600 trainees including 140 providers and clinical staff.

With Mindflash, Kerri can now:

  • Ensure their providers and clinical staff are up to date with regulations and instructions by efficiently and quickly disseminating information online.
  • Deliver training courses consistently so all staff can remain up to date.
  • Use robust reporting tools to quickly identify trainees who have failed a course or missed a deadline.
  • Require trainees to answer at least 70% of quiz questions correctly in order to pass a course and access the associated clinical tools.
  • Accommodate several different learning styles and ensure every team member in every location receives the same message
  • Improve the quality of courses by surveying clinical staff to see if they still have questions, even after completion of training.

The staff has appreciated the flexibility of being able to take training anytime, anywhere. The Mindflash mobile option is particularly useful as clinical staff are constantly on the move. The iPads are also the ideal training delivery device for providers during their breaks in between patient visits. Further, it allows staff to take training online without using the locked-down CWC computers.

“Everyone loves the iPad training!” Kerri says. “The interactive modules on the iPad give the user the ability to touch and feel connected to the information that is being deployed, helping trainees learn and stay engaged. Also, as a trainer, my job is easier knowing that staff can access Mindflash mobile training courses no matter where they are located.”

Results

With Mindflash, CWC has been able to dramatically scale their training program without increasing the number of full time trainers. Further, trainees are now receiving the exact same clear and direct training, ensuring fairness and efficiency.

Not only is CWC providing more training, but they have reduced costs as well. Before Mindflash, CWC would have to spend thousands of dollars on travel and hotel rooms in order to deliver training. Now Mindflash provides CWC with the ability to “push training out to a large amount of users without spending a lot of money on travel and rental facilities” Kerri says.

The end result is that the staff is better at their day-to-day work due to the new training program. Healthcare workers need to learn on a daily basis, so efficient dissemination of information is vital for employee productivity. With Mindflash, courses can be created quickly, trainees can access the courses easily via iPad or PC and trainers can receive real-time reporting to make sure the program is working optimally.

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Topics: compliance training, quizzes, ROI, Capital Women’s Care and Mindflash, medical, healthcare

One Child Matters creates visual content to train international teams in multiple languages with Mindflash

Posted by admin on Jul 19, 2017 8:30:23 AM
ldquo Before we used Mindflash, we had no way of knowing whether our international staff understood the instructions we were sending…at least not until it was too late! Thanks to Mindflash’s online quiz feature, I can test my trainees’ knowledge and be fully confident that they understood the material. rdquo
Andrew Vanderput
Field Education & Program Development Specialist
One Child Matters

About the Organization

One Child Matters is a nonprofit child sponsorship organization helping to meet the physical and spiritual needs of almost 40,000 children in 15 developing nations. Through nearly 300 programs, children receive nutrition assistance, health monitoring, educational support, and opportunities for social and spiritual development. One Child Matters equips children to become self-sustaining individuals who can positively impact their communities, breaking the stubborn cycle of poverty.

Situation

One Child Matters provides medical services as well as activities and education for the children with the help of sponsor donations. The organization works with diverse populations spread across the Caribbean, Latin America, the Middle East, Asia, and Africa, including semi-nomadic tribes such as the Maasai in Kenya and a floating village and school located near Siem Reap, Cambodia. Each country has a facilitator who manages several schools or child development centers in the area, each of which has onsite instructors. In most cases, English is their second, third or even fourth language, with first languages ranging from Creole and Arabic to Swahili and Hindi. This leads to a variety of training challenges for One Child Matters.

Because 87% of funds go directly to ministry for the kids, One Child Matters has limited funds to be used for tasks such as training. Field Education & Program Development Specialist Andrew Vanderput needed an affordable solution that could be deployed remotely, since routinely sending him or others to train in-person is well out of budget. Further, because the internet is often unreliable in the school locations, he was after something that didn’t require a ton of bandwidth.

Finally, because English is not the first language for the majority of trainees, the tool needed to offer a way to create courses that support visual instruction. “We were sending out very text-heavy training materials and finding out later that not everyone was understanding the material,” says Andrew. “We needed something that was easier for staff to understand and that would also let us test comprehension in real-time.”

Solution

Andrew uses Mindflash to create online training courses with PowerPoint slides and YouTube videos with captions. The tool lets him focus less on text instruction and use more photos and videos. The courses are designed to teach staff how to help children complete activity sheets and also how they can better manage their own administrative duties. He assigns the courses to all trainees simultaneously, tracks their progress, and uses quizzes at the end of each course to test comprehension of the material.

Andrew likes Mindflash because it:

  • Is extremely easy to use, both in terms of creating courses and taking them, even for those with limited computer skills.
  • Automates the reminder process and lets him easily view who has and hasn’t taken the training, which is a huge time saver.
  • Offers exceptional customer service; customer service reps contacted him right away to provide suggestions on how to create courses on order to make them effective and avoid trainee boredom.
  • Can operate with relatively low bandwidth.

Results

Andrew has created a total of three courses with Mindflash so far, and currently has 45 enrolled trainees. Each year, One Child Matters sends photo updates to sponsors so they can see their child and his or her development. The photos follow an annual theme such as Learning, which pictures the children next to a chalkboard or with a book. The facilitators at each location receive instructions on how to take the photos that capture the annual theme as well as on how to track the photos. Since using Mindflash, not only has Andrew received the photos much more quickly, the quality of the photos has drastically improved.

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Topics: quizzes, Course Development, One Child Matters and Mindflash, Content Creation

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