TruAssets scaled training for contract inspectors with Mindflash enterprise integrations

Posted by admin on Jul 20, 2017 7:10:00 AM

Overview

Situation:
TruAssets needed a more efficient, effective way to train contract vendors

Solution:
Mindflash enterprise integrations, user assessments and business analytics

Results:
Administrative costs down 50%. Onboarding costs down 10%.

ldquo With Mindflash we are able to efficiently track trainee progress and generate reports in Salesforce. I have full accountability that is one click away. rdquo

Tamara Cruse
Property Preservation Training and Recruiting Manager
TruAssets



Situation

TruAssets, LLC is a fast-growing regional property preservation company that offers services for pre-foreclosure, REO (real estate owned) and vacant properties. The company deploys thousands of inspectors to assess properties nationwide, most of them contractors. TruAssets strives to hire the best contractors in the industry, and to give them thorough training before they head out to client properties.

TruAssets’ business model requires accountability. Property preservation can have a positive impact on neighborhoods and commercial areas — if done right. The company’s Property Preservation Training and Recruiting Manager Tamara Cruse was tasked with unifying and tracking training for a growing base of contract vendors. A requirement was that all external training be tracked and managed in Salesforce, the company’s CRM platform.

Before Mindflash, TruAssets’ workforce of contract employees and vendors were all trained through in-person field training and several different websites depending on the certifications required. Tracking contract vendors was a manual process managed on spreadsheets. The process lacked the scalability needed to meet the training needs of TruAssets’ growing workforce.

Solution

TruAssets evaluated eight learning management solutions and selected Mindflash as the easiest to use for contractor onboarding and training. Two major reasons TruAssets chose Mindflash were its deep enterprise integration and flexible user assessment features.

Because Mindflash is integrated with Salesforce, TruAssets is now able to track, manage and measure training for hundreds of contractors much more quickly and with greater accuracy. Course and trainee metrics are automatically correlated with real-time business metrics such as contractor work quality, jobs completed, and repeat visits required, as well as revenue, cost, and profitability.

With the user assessment capability in Mindflash, TruAssets can now deliver quizzes at any point in the training, automatically score them, log their results in Salesforce, and keep a consistent record of all trainees’ testing and certification histories.

By implementing Mindflash, TruAssets training has reduced its overall administrative costs by 50 percent and cut onboarding costs by 10 percent. Contractor performance and productivity have both improved as the number of follow-up calls has decreased significantly, allowing inspectors to take on new jobs rather than redo existing work. As a result, there has been a positive impact on revenue and profitability.

TruAssets continues their rapid growth plan, and will utilize Mindflash along the way to further improve contract vendor training and accountability.

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Topics: Online Testing, reporting, ROI, TruAssets, Contractor Training, vendor training, Real Estate

GoEngineer empowers their sales and support teams with Mindflash

Posted by admin on Jul 19, 2017 8:26:18 AM
ldquo I needed a solution that would let me easily integrate my existing training materials as well as effectively test knowledge retention. PowerPoint support and quizzes make Mindflash the right tool for the job. rdquo
Tyler Haggin
Inside Sales Manager
GoEngineer

About the Organization

GoEngineer is a top reseller of engineering software in North America, providing end-to-end solutions that help businesses take products from conception to production. The company uses a support team of product experts who have over 100 combined product certifications as well as additional industry expertise in compliance, quality, project and configuration management processes. GoEngineer helps companies make effective investments for meeting product design and engineering goals.

Situation

GoEngineer has been in the enterprise solution business for 25 years, with steady growth that has led to a distributed workforce spread throughout 10 states. Further, due to the sheer breadth and depth of information that the sales and support staff must retain, it is necessary for the company to provide prolonged, repetitive training. New sales and support team members are given several refresher courses in order to maximize retention. Currently, the training efforts are being led single-handedly by Inside Sales Manager ,Tyler Haggin.

Tyler doesn’t have the bandwidth to travel to each office in person, so he needed a cloud-based solution that would make remote training easy. He was also looking for something that could provide measurable feedback from trainees as well as allow him to more effectively deploy the refresher courses. “Cramming simply doesn’t work for the amount of information retention we require of our employees,” Tyler says. “We needed a tool that would offer continuous development.”

Solution

Tyler uses Mindflash as a complement one week of live training given to new hires. He breaks down the key concepts from the live training into a series of refresher courses, which are delivered as PowerPoint presentations over the following weeks. Team members must complete a quiz that uses a variety of Q&A formats to effectively test retention.

Tyler chose Mindflash because it:

  • Integrates seamlessly with Yammer, which hosts GoEngineer’s intranet
  • Ensures an effective feedback loop by offering quizzes that test retention and provide measurable results
  • Offers a variety of answer options for quizzes, including drag-and-drop sequencing and multiple choice
  • Lets employees continue learning even at times he isn’t available

Results

Since starting with Mindflash, Tyler has created a total of 14 courses which have more than 176 completions by 34 trainees. The service has helped him streamline his training process and work much more efficiently, which saves him 10 hours per month. As a result, GoEngineer has been able to double the size of its sales and support staff. Mindflash has had a direct influence on the growth of the company.

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Topics: customer service, Online Testing, reseller training, sales, GoEngineer and Mindflash, professional services

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