Before we used Mindflash, we had no way of knowing whether our international staff understood the instructions we were sending…at least not until it was too late! Thanks to Mindflash’s online quiz feature, I can test my trainees’ knowledge and be fully confident that they understood the material.
Field Education & Program Development Specialist
One Child Matters
About the Organization
One Child Matters is a nonprofit child sponsorship organization helping to meet the physical and spiritual needs of almost 40,000 children in 15 developing nations. Through nearly 300 programs, children receive nutrition assistance, health monitoring, educational support, and opportunities for social and spiritual development. One Child Matters equips children to become self-sustaining individuals who can positively impact their communities, breaking the stubborn cycle of poverty.
One Child Matters provides medical services as well as activities and education for the children with the help of sponsor donations. The organization works with diverse populations spread across the Caribbean, Latin America, the Middle East, Asia, and Africa, including semi-nomadic tribes such as the Maasai in Kenya and a floating village and school located near Siem Reap, Cambodia. Each country has a facilitator who manages several schools or child development centers in the area, each of which has onsite instructors. In most cases, English is their second, third or even fourth language, with first languages ranging from Creole and Arabic to Swahili and Hindi. This leads to a variety of training challenges for One Child Matters.
Because 87% of funds go directly to ministry for the kids, One Child Matters has limited funds to be used for tasks such as training. Field Education & Program Development Specialist Andrew Vanderput needed an affordable solution that could be deployed remotely, since routinely sending him or others to train in-person is well out of budget. Further, because the internet is often unreliable in the school locations, he was after something that didn’t require a ton of bandwidth.
Finally, because English is not the first language for the majority of trainees, the tool needed to offer a way to create courses that support visual instruction. “We were sending out very text-heavy training materials and finding out later that not everyone was understanding the material,” says Andrew. “We needed something that was easier for staff to understand and that would also let us test comprehension in real-time.”
Andrew uses Mindflash to create online training courses with PowerPoint slides and YouTube videos with captions. The tool lets him focus less on text instruction and use more photos and videos. The courses are designed to teach staff how to help children complete activity sheets and also how they can better manage their own administrative duties. He assigns the courses to all trainees simultaneously, tracks their progress, and uses quizzes at the end of each course to test comprehension of the material.
Andrew likes Mindflash because it:
- Provided an affordable non-profit rate.
- Is extremely easy to use, both in terms of creating courses and taking them, even for those with limited computer skills.
- Automates the reminder process and lets him easily view who has and hasn’t taken the training, which is a huge time saver.
- Offers exceptional customer service; customer service reps contacted him right away to provide suggestions on how to create courses on order to make them effective and avoid trainee boredom.
- Can operate with relatively low bandwidth.
Andrew has created a total of three courses with Mindflash so far, and currently has 45 enrolled trainees. Each year, One Child Matters sends photo updates to sponsors so they can see their child and his or her development. The photos follow an annual theme such as Learning, which pictures the children next to a chalkboard or with a book. The facilitators at each location receive instructions on how to take the photos that capture the annual theme as well as on how to track the photos. Since using Mindflash, not only has Andrew received the photos much more quickly, the quality of the photos has drastically improved.