VSP builds large-scale training on new products and services with Mindflash

Posted by admin on Dec 1, 2017 12:47:10 PM

Overview

Situation:
An “army of one” trainer needed a learning management solution capable of delivering training to over 800,000 staff across 34,000 optician offices.

Solution:
Mindflash helps VSP train opticians, ophthalmologists, assistants, and managers at large scale, across the large, national VSP provider network

Results:
VSP exceeded their training goals by 350% and has adopted Mindflash as their primary channel for external training.

ldquo One trainee called it the best training he’s ever experienced in his 40 years of optical practice. rdquo

Kate Monahan
Manage of Sales Learning and Development
VSP Optics Group



Situation

VSP Optics Group is a division of VSP Global, a $2.6 billion vision benefits and services company with 4,000 employees worldwide. VSP supports eye care professionals by providing lenses, lab services and other products to help people see. The huge VSP provider network includes more than 34,000 offices with staff ranging from one to 50.

VSP Optics has a strong focus on educating its provider network. Opticians and ophthalmologists are trained on new VSP products, as well as how to more effectively use VSP services, improve efficiency and increase patient satisfaction.

At the start, Kate Monahan, Manager of Sales Learning and Development, was a one-woman training department looking for a way to scale training to meet the needs of the VSP network. She found Mindflash online, signed up for a trial, and within an hour created a mockup training. “I liked that Mindflash was intuitive, cloud-based, and Salesforce compatible,” says Monahan. “Administration is easy, and the solution is affordable on a per user basis.”

Solution

VSP Optics now offers 26 courses for both internal and external audiences on subjects including lens products, lab services, promotions, dispensary practices, and custom glasses fitting, as well as insurance claim processes. The Mindflash solution has been customized to reflect the VSP brand and is available through a VSP portal for external training of opticians, ophthalmologists, assistants, and managers throughout the VSP provider network.

The Mindflash dashboard allows VSP Optics to closely monitor training progress in real time. External Training Administrator Lynnise Davis uses the dashboard to track log-ins, course progress, and completions. She has added custom fields to categorize trainees by role: optician, doctor, assistant, and manager. “Mindflash is user friendly and easy to learn,” says Davis.

“I find myself looking at the dashboard all the time,” says Jeremy Burgess, National Sales Trainer. “It’s so quick I can get a snapshot of what’s happening in real time.”

The VSP Optics training team began using Mindflash for external training in May 2016, with a goal of 90 course completions by the fourth quarter. As of October, the team had far exceeded its goal, with 320 completions and another 150 in progress.

The Mindflash training has won high praise from trainees. According to Monahan, “One trainee called it the best training he’s ever experienced in his 40 years of optical practice.”

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Topics: Product training, Course Development, VSP, medical, healthcare

Capital Women’s Care streamlined training for hundreds of healthcare providers with Mindflash on mobile.

Posted by admin on Nov 29, 2017 8:34:00 AM
ldquo The implementation of Mindflash has streamlined our training. Everyone hears the same clear, concise message across the board. The ability to do training online with Mindflash allows our providers to do what they went to school for – see patients! rdquo
Kerri Greene
Project Manager of Training & Education
Capital Women’s Care

About the Organization

Capital Women’s Care (CWC) is a group of health care providers specializing in obstetrics and gynecology that aims to provide clinical excellence and the highest quality women’s health care services. With over 30 locations in Maryland, Washington DC, and Virginia, it is the largest OB/GYN practice in the mid-Atlantic region. Through sharing ideas and information between physicians in the region, the organization strives to offer every woman superior care and individualized medical attention.

Situation

Healthcare regulations, HIPPA compliance issues and new technologies are constantly evolving. Further, CWC’s recent implementation of Electronic Health Records (EHR) added a new layer of complexity to the daily lives of its staff. As a result, CWC’s ongoing training needs skyrocketed. CWC urgently needed the ability to efficiently track which employees had successfully taken training courses in order to ensure compliance and appropriately give access to data and technology.

Further complicating matters, staff and providers are rarely all in the same room, making live training difficult to organize. Also, most of the computers at CWC’s facilities are locked down with use restricted to very narrow tasks relating to patient care. This restricted use of computers made online training challenging. Kerri Greene, Project Manager in charge of Training and Education, was given the difficult task of finding and implementing a solution.

Solution

Kerri realized that CWC needed a self-paced online training solution to compliment their live classes and webinars. After consulting with CWC’s IT provider, Kerri discovered Mindflash. She enjoyed the ease-of-use of Mindflash and loved the fact that she could upload the training files she already had created. Capital Women's Care launched their first course within days and now their Mindflash training program has dozens of courses with over 600 trainees including 140 providers and clinical staff.

With Mindflash, Kerri can now:

  • Ensure their providers and clinical staff are up to date with regulations and instructions by efficiently and quickly disseminating information online.
  • Deliver training courses consistently so all staff can remain up to date.
  • Use robust reporting tools to quickly identify trainees who have failed a course or missed a deadline.
  • Require trainees to answer at least 70% of quiz questions correctly in order to pass a course and access the associated clinical tools.
  • Accommodate several different learning styles and ensure every team member in every location receives the same message
  • Improve the quality of courses by surveying clinical staff to see if they still have questions, even after completion of training.

The staff has appreciated the flexibility of being able to take training anytime, anywhere. The Mindflash mobile option is particularly useful as clinical staff are constantly on the move. The iPads are also the ideal training delivery device for providers during their breaks in between patient visits. Further, it allows staff to take training online without using the locked-down CWC computers.

“Everyone loves the iPad training!” Kerri says. “The interactive modules on the iPad give the user the ability to touch and feel connected to the information that is being deployed, helping trainees learn and stay engaged. Also, as a trainer, my job is easier knowing that staff can access Mindflash mobile training courses no matter where they are located.”

Results

With Mindflash, CWC has been able to dramatically scale their training program without increasing the number of full time trainers. Further, trainees are now receiving the exact same clear and direct training, ensuring fairness and efficiency.

Not only is CWC providing more training, but they have reduced costs as well. Before Mindflash, CWC would have to spend thousands of dollars on travel and hotel rooms in order to deliver training. Now Mindflash provides CWC with the ability to “push training out to a large amount of users without spending a lot of money on travel and rental facilities” Kerri says.

The end result is that the staff is better at their day-to-day work due to the new training program. Healthcare workers need to learn on a daily basis, so efficient dissemination of information is vital for employee productivity. With Mindflash, courses can be created quickly, trainees can access the courses easily via iPad or PC and trainers can receive real-time reporting to make sure the program is working optimally.

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Topics: compliance training, quizzes, ROI, Capital Women’s Care and Mindflash, medical, healthcare

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