VSP builds large-scale training on new products and services with Mindflash

Posted by admin on Dec 1, 2017 12:47:10 PM

Overview

Situation:
An “army of one” trainer needed a learning management solution capable of delivering training to over 800,000 staff across 34,000 optician offices.

Solution:
Mindflash helps VSP train opticians, ophthalmologists, assistants, and managers at large scale, across the large, national VSP provider network

Results:
VSP exceeded their training goals by 350% and has adopted Mindflash as their primary channel for external training.

ldquo One trainee called it the best training he’s ever experienced in his 40 years of optical practice. rdquo

Kate Monahan
Manage of Sales Learning and Development
VSP Optics Group



Situation

VSP Optics Group is a division of VSP Global, a $2.6 billion vision benefits and services company with 4,000 employees worldwide. VSP supports eye care professionals by providing lenses, lab services and other products to help people see. The huge VSP provider network includes more than 34,000 offices with staff ranging from one to 50.

VSP Optics has a strong focus on educating its provider network. Opticians and ophthalmologists are trained on new VSP products, as well as how to more effectively use VSP services, improve efficiency and increase patient satisfaction.

At the start, Kate Monahan, Manager of Sales Learning and Development, was a one-woman training department looking for a way to scale training to meet the needs of the VSP network. She found Mindflash online, signed up for a trial, and within an hour created a mockup training. “I liked that Mindflash was intuitive, cloud-based, and Salesforce compatible,” says Monahan. “Administration is easy, and the solution is affordable on a per user basis.”

Solution

VSP Optics now offers 26 courses for both internal and external audiences on subjects including lens products, lab services, promotions, dispensary practices, and custom glasses fitting, as well as insurance claim processes. The Mindflash solution has been customized to reflect the VSP brand and is available through a VSP portal for external training of opticians, ophthalmologists, assistants, and managers throughout the VSP provider network.

The Mindflash dashboard allows VSP Optics to closely monitor training progress in real time. External Training Administrator Lynnise Davis uses the dashboard to track log-ins, course progress, and completions. She has added custom fields to categorize trainees by role: optician, doctor, assistant, and manager. “Mindflash is user friendly and easy to learn,” says Davis.

“I find myself looking at the dashboard all the time,” says Jeremy Burgess, National Sales Trainer. “It’s so quick I can get a snapshot of what’s happening in real time.”

The VSP Optics training team began using Mindflash for external training in May 2016, with a goal of 90 course completions by the fourth quarter. As of October, the team had far exceeded its goal, with 320 completions and another 150 in progress.

The Mindflash training has won high praise from trainees. According to Monahan, “One trainee called it the best training he’s ever experienced in his 40 years of optical practice.”

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Topics: Product training, Course Development, VSP, medical, healthcare

Capital Women’s Care streamlined training for hundreds of healthcare providers with Mindflash on mobile.

Posted by admin on Nov 29, 2017 8:34:00 AM
ldquo The implementation of Mindflash has streamlined our training. Everyone hears the same clear, concise message across the board. The ability to do training online with Mindflash allows our providers to do what they went to school for – see patients! rdquo
Kerri Greene
Project Manager of Training & Education
Capital Women’s Care

About the Organization

Capital Women’s Care (CWC) is a group of health care providers specializing in obstetrics and gynecology that aims to provide clinical excellence and the highest quality women’s health care services. With over 30 locations in Maryland, Washington DC, and Virginia, it is the largest OB/GYN practice in the mid-Atlantic region. Through sharing ideas and information between physicians in the region, the organization strives to offer every woman superior care and individualized medical attention.

Situation

Healthcare regulations, HIPPA compliance issues and new technologies are constantly evolving. Further, CWC’s recent implementation of Electronic Health Records (EHR) added a new layer of complexity to the daily lives of its staff. As a result, CWC’s ongoing training needs skyrocketed. CWC urgently needed the ability to efficiently track which employees had successfully taken training courses in order to ensure compliance and appropriately give access to data and technology.

Further complicating matters, staff and providers are rarely all in the same room, making live training difficult to organize. Also, most of the computers at CWC’s facilities are locked down with use restricted to very narrow tasks relating to patient care. This restricted use of computers made online training challenging. Kerri Greene, Project Manager in charge of Training and Education, was given the difficult task of finding and implementing a solution.

Solution

Kerri realized that CWC needed a self-paced online training solution to compliment their live classes and webinars. After consulting with CWC’s IT provider, Kerri discovered Mindflash. She enjoyed the ease-of-use of Mindflash and loved the fact that she could upload the training files she already had created. Capital Women's Care launched their first course within days and now their Mindflash training program has dozens of courses with over 600 trainees including 140 providers and clinical staff.

With Mindflash, Kerri can now:

  • Ensure their providers and clinical staff are up to date with regulations and instructions by efficiently and quickly disseminating information online.
  • Deliver training courses consistently so all staff can remain up to date.
  • Use robust reporting tools to quickly identify trainees who have failed a course or missed a deadline.
  • Require trainees to answer at least 70% of quiz questions correctly in order to pass a course and access the associated clinical tools.
  • Accommodate several different learning styles and ensure every team member in every location receives the same message
  • Improve the quality of courses by surveying clinical staff to see if they still have questions, even after completion of training.

The staff has appreciated the flexibility of being able to take training anytime, anywhere. The Mindflash mobile option is particularly useful as clinical staff are constantly on the move. The iPads are also the ideal training delivery device for providers during their breaks in between patient visits. Further, it allows staff to take training online without using the locked-down CWC computers.

“Everyone loves the iPad training!” Kerri says. “The interactive modules on the iPad give the user the ability to touch and feel connected to the information that is being deployed, helping trainees learn and stay engaged. Also, as a trainer, my job is easier knowing that staff can access Mindflash mobile training courses no matter where they are located.”

Results

With Mindflash, CWC has been able to dramatically scale their training program without increasing the number of full time trainers. Further, trainees are now receiving the exact same clear and direct training, ensuring fairness and efficiency.

Not only is CWC providing more training, but they have reduced costs as well. Before Mindflash, CWC would have to spend thousands of dollars on travel and hotel rooms in order to deliver training. Now Mindflash provides CWC with the ability to “push training out to a large amount of users without spending a lot of money on travel and rental facilities” Kerri says.

The end result is that the staff is better at their day-to-day work due to the new training program. Healthcare workers need to learn on a daily basis, so efficient dissemination of information is vital for employee productivity. With Mindflash, courses can be created quickly, trainees can access the courses easily via iPad or PC and trainers can receive real-time reporting to make sure the program is working optimally.

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Topics: compliance training, quizzes, ROI, Capital Women’s Care and Mindflash, medical, healthcare

Streamlined compliance reporting & increased training completion rates for 400+ health professionals

Posted by admin on Jul 19, 2017 6:34:41 AM

Overview

Situation:
Harmony provides continuing education for its nurses, physical therapists, and home health aides as required by CHAP, Harmony’s accreditation body. Harmony needed a scalable solution with powerful tracking and reporting that could be used by its geographically dispersed workforce.

Solution:
Harmony transitioned their training online to support ongoing compliance reporting requirements. The training team was able to quickly load PowerPoint files into Mindflash to create web-based courses with quizzes to track compliance.

Results:
Harmony Home Health and Hospice is now able to efficiently educate 400+ staff on proper patient protocols, ensure that quality care and compliance standards are met, and reduce time spent administering trainings.

ldquo Mindflash is great, we have eliminated paper exams and trainings and are able to have more employees participate in a quick, efficient manner. We have more employees complete more trainings on a timely basis since using MindFlash. rdquo

Laney Namanny
HR Business Partner
Harmony Home Health & Hospice



Situation

Harmony Home Health, a family run company has now grown into a multi-state enterprise with hundreds of nurses, physical therapists, and home health aides serving thousands of patients each week.

Ensuring that patients receive the best possible care is of utmost importance. To that end, Harmony offers all nurses and health aides monthly continuing education to cover best practices in areas such as oxygen therapy, diabetes care, care of the skin, and much more.

Training was previously held in person, with pen and paper. However, Harmony’s geographically dispersed workforce rarely comes into the company’s main offices as Nurses often work with from their patients' homes. Coming into a central location for training takes time and energy away from serving patients. Detailed training reporting requirements for CHAP accreditation in addition to managing hundreds of monthly training sessions became a significant administrative burden.

Solution

Harmony’s training team evaluated Mindflash and found it to be an ideal solution to their problem. Using the information from their in person training sessions, Laney and her team uploaded PowerPoint files into Mindflash to create web-based courses. They added quizzes to ensure they could measure information retention.

Nurses, physical therapists, and home health aides now access Mindflash-hosted courses from desktop and mobile devices anytime, anywhere; significantly speeding the education process and improved the training participation rates. Moving training to Mindflash has also eliminated the need for staff to visit Harmony’s central offices for training each month, which reduced travel costs and ensures that health specialists have the time to provide quality compassionate care to the patients.  

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Topics: compliance training, reporting, Harmony Home Health and Hospice, healthcare

Saves $200,000 in a year using Mindflash

Posted by admin on Jul 19, 2017 5:46:34 AM

Overview

Situation:
Leading international fitness equipment manufacturer identifies need for online training program to educate contracted sales reps and others across Asia, Europe, South America and North America.

Solution:
Johnson Health Tech choses Mindflash for its ease-of-use, ability to utilize existing materials and anytime, anywhere mobile delivery in multiple languages.

Results:
Hundreds of courses delivered in five languages for 6,000 trainees, who have completed over 30,000 courses since launch.

ldquo With sales reps in 18 countries speaking five languages, getting everyone up to speed was virtually impossible. Mindflash makes it incredibly easy to train online, and has saved us over $200,000 this year alone. rdquo

Jocelyn Vande Velde
Director of Education & Sales Training
Johnson Health Tech



Situation

Johnson Health Tech is a $17 billion Taiwan-based manufacturer of commercial and residential fitness equipment. The company sells its market-leading product line through a number of contracted sales representatives for seven brands, including Horizon, Matrix and Vision, in more than 18 countries.

Johnson used to conduct 100% of its training in-person, but lacked a centralized director of training to manage the company’s needs. Without company-wide oversight on training, content and effectiveness were highly varied from country to country, and trainees received a different standard of training in each office. Beyond problems of inconsistency, this system also resulted in duplicated efforts throughout offices, wasted time and unnecessarily high training costs.

Realizing the lack of consistency across the company and the need for a revamped training program, Johnson hired a Director of Education and Sales Training, Jocelyn Vande Velde. Vande Velde determined that online training would be a more efficient solution for the company’s specific needs, and finding the right technology to create, deliver and track that training became her top priority. She was looking for rapid course development tools that could easily be translated, to support her international team and meet their need for fast course deployment. She spent a considerable amount of time searching for an online training solution to train contracted sales reps and others across Asia, Europe, South America and North America.

Solution

Johnson Health Tech chose Mindflash for five main reasons:

  • Ease-of-use. No IT, training or set-up required.
  • Reasonable pricing.
  • Ability to utilize existing materials (PowerPoint, Word, Video or PDF).
  • Option for trainees to take training courses anytime, anywhere.
  • Saves significant trainer time by automatically handling time-consuming tasks including: sending emails, tracking trainees’ progress, and producing reports that can be viewed online and emailed to colleagues.
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Topics: Product training, ROI, sales, manufacturing, Johnson Health Tech, healthcare

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