Uber trains thousands of drivers every week

Posted by admin on Dec 6, 2017 5:06:00 AM

Overview

Situation:
Uber Mexico needed an easy to use, scalable solution for training its driver partners.

Solution:
The training team uploaded PowerPoint files into Mindflash to create web-based courses and added quizzes to ensure they could measure retention.

Results:
With approximately 4,000 course completions per week, drivers are getting the training they need to get on the road. 

ldquo We are very happy with what we have been able to achieve in a short time. I look forward to expanding this program to other countries in the region. rdquo

Patricio Zirion
Operations & Logistics Manager
Uber



Situation

Well known worldwide as the largest tech “Unicorn,” Uber is a privately held company founded in 2009 and valued at over $62 billion today. Uber pioneered the “gig economy” business model, rapidly growing to over 1.5 million driver partners globally. By seamlessly connecting riders to drivers through apps, Uber makes cities more accessible, opening up more possibilities for riders and more business for drivers. Since its founding, Uber has established a presence in over 250 cities worldwide.


Uber Mexico started with one-on-one driver quality information sessions with Uber driver partners, all of whom are contracted workers. When the number of drivers increased, the organization began conducting group sessions with 60-100 drivers. But as Uber’s expansion accelerated it became clear that in-person sessions were not scalable. What was needed was an easy-to-use solution that would scale to meet the needs of initially thousands and soon tens of thousands per week.

Solution

Uber Mexico evaluated Mindflash and found it to be an ideal solution to their problem. Using the information from their live sessions, the Operations team uploaded the PowerPoint files into Mindflash to create web-based courses. They added quizzes to ensure they could measure information retention. Now they could deliver consistent, measurable education to thousands of drivers without worrying about scheduling sessions and booking meeting spaces. Driver partners access Mindflash-hosted courses from desktop and mobile devices anytime, anywhere, significantly speeding the education process. Uber uses the feedback from the drivers through the surveys to constantly update and improve the courses.

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Topics: mobile learning, online testing, Product training, Uber, Contractor Training

TruAssets scaled training for contract inspectors with Mindflash enterprise integrations

Posted by admin on Jul 20, 2017 7:10:00 AM

Overview

Situation:
TruAssets needed a more efficient, effective way to train contract vendors

Solution:
Mindflash enterprise integrations, user assessments and business analytics

Results:
Administrative costs down 50%. Onboarding costs down 10%.

ldquo With Mindflash we are able to efficiently track trainee progress and generate reports in Salesforce. I have full accountability that is one click away. rdquo

Tamara Cruse
Property Preservation Training and Recruiting Manager
TruAssets



Situation

TruAssets, LLC is a fast-growing regional property preservation company that offers services for pre-foreclosure, REO (real estate owned) and vacant properties. The company deploys thousands of inspectors to assess properties nationwide, most of them contractors. TruAssets strives to hire the best contractors in the industry, and to give them thorough training before they head out to client properties.

TruAssets’ business model requires accountability. Property preservation can have a positive impact on neighborhoods and commercial areas — if done right. The company’s Property Preservation Training and Recruiting Manager Tamara Cruse was tasked with unifying and tracking training for a growing base of contract vendors. A requirement was that all external training be tracked and managed in Salesforce, the company’s CRM platform.

Before Mindflash, TruAssets’ workforce of contract employees and vendors were all trained through in-person field training and several different websites depending on the certifications required. Tracking contract vendors was a manual process managed on spreadsheets. The process lacked the scalability needed to meet the training needs of TruAssets’ growing workforce.

Solution

TruAssets evaluated eight learning management solutions and selected Mindflash as the easiest to use for contractor onboarding and training. Two major reasons TruAssets chose Mindflash were its deep enterprise integration and flexible user assessment features.

Because Mindflash is integrated with Salesforce, TruAssets is now able to track, manage and measure training for hundreds of contractors much more quickly and with greater accuracy. Course and trainee metrics are automatically correlated with real-time business metrics such as contractor work quality, jobs completed, and repeat visits required, as well as revenue, cost, and profitability.

With the user assessment capability in Mindflash, TruAssets can now deliver quizzes at any point in the training, automatically score them, log their results in Salesforce, and keep a consistent record of all trainees’ testing and certification histories.

By implementing Mindflash, TruAssets training has reduced its overall administrative costs by 50 percent and cut onboarding costs by 10 percent. Contractor performance and productivity have both improved as the number of follow-up calls has decreased significantly, allowing inspectors to take on new jobs rather than redo existing work. As a result, there has been a positive impact on revenue and profitability.

TruAssets continues their rapid growth plan, and will utilize Mindflash along the way to further improve contract vendor training and accountability.

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Topics: Online Testing, reporting, ROI, TruAssets, Contractor Training, vendor training, Real Estate

Fortune 200 Manufacturer builds effective contractor training for a safe work environment

Posted by admin on Jul 19, 2017 6:49:55 AM

Overview

Situation:
The company needed fast, effective way to ensure that contractors arrived well-trained in safety practices on Day One.

Solution:
Mindflash training delivers 12 online courses to laptops, tablets, and mobile devices with compelling content, trainee assessments, and management reporting.

Results:
Contractors arrive for their first day of work fully up-to-speed on safety standards and practices

ldquo Mindflash helps us hire the right people by screening candidates for their willingness and ability to understand the importance of safety. Successful trainees make good, safe workers. rdquo

Documentation and Standards Specialist
Fortune Global 200 Industrial Manufacturer



Situation

The Engineering Services division of this €50 billion industrial powerhouse uses Mindflash to train contractors on safety standards and practices before they report for their first day of work on an automotive parts shop floor.

Contractors including pipe fitters, tool makers, and assemblers enter a work environment that requires eye protection, steel toed boots, and hard hats. Fork lifts, overhead cranes, ladders, heights, and heavy lifting make for a potentially hazardous environment that requires strict adherence to safety standards.

Before Mindflash, contractors spent half of their first day receiving safety training. Now they arrive fully trained and ready for work.

Solution

Contractors take Mindflash courses on a wide variety of platforms – desktop, laptop, tablet, and mobile. The Documentation and Standards team builds courses in Mindflash from source material in a variety of formats: PowerPoint slides (including embedded animations), videos, PDFs, and Word docs. Typical courses run 40-60 slides with quizzes of up to 30 questions each.

Mindflash provides powerful reports which allow the company to easily view key metrics on trainees and courses, such as how many have passed and failed, time spent on courses, and total training time for a series. Every two months, the program leaders meet with upper management to review results and recommend curriculum changes based on trainee performance.

This innovative multinational is constantly updating courses to ensure they are compelling and effective. Using Mindflash’s breakthrough web-conversion and live editing features, she can make specific changes by simply inserting a new slide at any point.

Through integration with a corporate web portal, trainees self-register for Mindflash courses based on job titles. Training administrators create custom trainee groups in Mindflash and, when necessary, adds filtering fields for new entities, such as a new supplier of contract labor. “There are lots of ways to customize Mindflash,” one Administrator stated. “It allows us to tailor the platform to do just what we need.”

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Topics: compliance training, mobile learning, Safety training, manufacturing, Fortune Global 200 Industrial Manufacturer, Contractor Training

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