CCCIS increases speed-to-competency among insurance carriers via targeted, online product training

Posted by admin on Dec 1, 2017 7:17:00 AM

Overview

Situation:
CCCIS needed a scalable, multi-purpose training solution for several aspects of their fast-growing business.

Solution:
After a lengthy evaluation process, CCCIS selected Mindflash because of its simple-but-powerful design and its ability to scale with minimal IT resources required.

Results:
  • CCCIS manages and tracks 700 courses seamlessly using Mindflash.
  • CCCIS trainees have increased their speed to competency with targeted product training.
  • 40,000 course completions since launch.
ldquo The primary differentiator with Mindflash was the ease with which our content creators, instructional designers, SME’s, and technical writers could access the system and quickly push all of their content live. rdquo

Dannette Ford
Director of Learning Services
CCC Information Services



Situation

CCCIS is the nation’s leading provider of advanced software, workflow tools and enabling technologies to property/casualty insurance carriers and automotive collision repairers. The company is recognized as an innovative leader in the insurance telematics space, applying the power of telematics to the entire insurance process from initial marketing to policy underwriting and claims. Its client base includes more than 350 insurance companies. CCCIS also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, as well as the forward-looking, trusted advisory services delivered by its people.

However, the company’s Learning Services Director Dannette Ford identified one area for improvement. “Online training at CCCIS was harder than it needed to be,” she says. Learning Services Design Managers could put content into their intranet and get a few reports with engagement data, but the training process was completely manual and resource-intensive.

Solution

CCCIS needed a scalable, multi-purpose solution for several aspects of their business. They wanted something simpler, cloud-based and fast to implement, something that wouldn’t require much if any IT involvement and support. After a lengthy evaluation process, the choices were narrowed down to three candidates. CCCIS selected Mindflash because of its simple-but-powerful design for creating and distributing content with little or no IT impact. Mindflash could also be easily scaled for CCCIS’s future needs, including creating content for customers.

“The primary differentiator with Mindflash was the ease with which our content creators, instructional designers, SME’s, and technical writers could access the system and quickly push all of their content live,” says Ford.

CCCIS is constantly building and innovating new software products for insurance carriers. To meet that need, they began using Mindflash to launch and grow product certification programs. CCCIS heavily leverages Mindflash’s innovative assessment and tracking features to manage their certification programs.

“CCCIS is now uniquely positioned to deliver on-demand learning to key stakeholders. We’ve partnered with Mindflash to build a truly dynamic learning experience that can easily scale to support our continued growth,” says Ford.

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Topics: customer service, customer training, Product training, SaaS, certificate program, CCCIS, financial services

Fortune 500 Retailer Certifies Massive Vendor Network in Six Weeks with Mindflash

Posted by admin on Jul 18, 2017 6:46:19 AM

Overview

Situation:
One of the world’s largest specialty retailers needed to educate a large global network of suppliers on its new vendor management software.

Solution:
The Mindflash platform and API were used to host and assign courses to trainees through a seamless integration with the company’s internal product catalog and vendor portal.

Results:
The new vendor management software training was competed within six weeks, including 12,000 trainees at 3,000 vendors with 31,000 certified course completions.

ldquo We love the Mindflash certification programs we are running right now and are planning to utilize it for more vendor and user training. rdquo

Senior Enterprise Data Manager
Fortune 500 Retailer



Situation

One of the world’s largest specialty retailers, with more than 2,000 superstores throughout North America, was on the verge of a major transition. The company was about to roll out new vendor management software to its global network of suppliers.

The new system would power SKU listings for everything from store sales to its online presence. It would provide custom spreadsheets of more than 60 columns for each SKU, with cells for detailed information including price, color, size, weight, web descriptions, long-form descriptions, shipping options, and much, much more.

The challenge? Educate more than 12,000 trainees at more than 3,000 vendors on how to use the new software. The training was not optional. It was essential to the continued successful operations of the nearly $90 billion company. And the deadline was fast approaching.

Solution

The company’s IT Department, which was responsible for the vendor management software rollout, also took charge of the Mindflash training. Course creation included screenshots, Powerpoint slides and videos. The Mindflash API was used to assign courses to trainees through integration with the company’s internal product catalog and vendor portal.

Trainees were able to take the Mindflash training anywhere, anytime, on any device. Using Mindflash, this Fortune 500 retailer provided a seamless, consistent user experience across multiple organizations, platforms and devices, with minimal IT support. The solution also enabled the company to easily track and assess trainee progress in real time to ensure effective learning and demonstrate compliance with corporate policies.

Certification training on Mindflash was required for all vendors before they could use the new system. The training was completed within six weeks and included 31,000 certified course completions.

Now that the company’s entire supplier network is up and running on the new vendor management software, Mindflash continues to play a critical role in onboarding new vendors on an ongoing basis.

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Topics: Product training, retail, certificate program, Fortune 500 Retailer, vendor training

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