Burlington Fire Department attains 100% training compliance with Mindflash

Posted by admin on Jul 19, 2017 8:41:56 AM
ldquo Mindflash does what every fire department in our province requires to keep track of training with the goal of 100 percent compliance. rdquo
Bill Hammond
Training Supervisor
Burlington Fire Department

About the Organization

The Burlington Fire Department is a municipal fire department that provides vital emergency response, prevention, and education services in order to increase community safety and quality of life in region of Burlington, Ontario Canada, which was named the best mid-sized city in Canada. The force strives to be a leader in service excellence, employee development, strategic alliances, advanced training, and use of technology.

Situation

The Burlington Fire Department runs eight fire stations and employs roughly 300 people, including career and volunteer firefighters, dispatchers, mechanics, trainers, inspectors, investigators, and a public educator. The department responds to a variety of emergencies within the municipality, from fires and car accidents to water rescue and chemical spills. All of the staff must complete mandatory training on a regular basis. Additionally, Training Supervisor Bill Hammond creates special interest training for outside agencies such as the regional police force (for example, how to utilize extrication tools for forcible entry).

Training is especially important due to the dangerous nature of the work–the more skilled the workforce, the less people get hurt. As such, Hammond’s main goal with training is 100 percent compliance, meaning he can prove to an outside agency that 100 percent of staff has taken a specific training program. The challenge is ensuring that every person is trained at the same level, with the same content, and within the same time period. It’s critical that everyone receives an identical message, and that Hammond has accurate documentation of training. The in-house program that was created for the department did not allow him to deliver a consistent message, and it didn’t track completion or scoring on training courses.

Solution

The Burlington Fire Department searched for an eLearning solution and chose Mindflash due to its ease of use and breadth of features. Hammond uses interactive PowerPoint presentations, PDF documents and videos to create courses, each of which is concluded with a test. For mandatory training, he sets a time frame (usually 21 days) within which employees must complete the course. Additionally, trainees must achieve a certain percentage on the test in order to pass training. Special interest courses are generally presented on a big screen by the captains, with trainees taking the tests at their leisure, independently.

Hammond likes Mindflash because it:

  • Is easy to use, both for the trainer and the trainees.
  • Is cost effective and didn’t require any upgrades to their system.
  • Ensures that every employee receives the same message at the same time.
  • Automatically converts any video format during uploading.
  • Provides instant results and great overall reporting.
  • Lets him add a completion certificate at the end of each program.
  • Can be accessed anywhere at any time.

Results

In the year that Hammond has been using Mindflash, he has created about 40 courses. The most recent course had 160 trainees enrolled. At any given moment, Bill can instantly see who has completed a course, who is currently taking it, and who hasn’t started. Further, he can filter it all by group, platoon, or station. Although the minimum pass rate is 70 per cent on the quizzes, almost all trainees get 100 percent. And for the first time in Burlington Fire history, he can say they’ve had 100 percent compliance–and he can prove it with course-by-course reports printed from Mindflash.

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Topics: compliance training, Safety training, Burlington Fire Department and Mindflash, Content Creation

MacPack reduced training costs by 50% and managed safety compliance with Mindflash

Posted by admin on Jul 19, 2017 8:40:02 AM
ldquo I like that it is so easy to update material on Mindflash because regulations change so often. The product couldn’t be any easier to use. Also, Mindflash customer service is fabulous. rdquo
Allison Davis
Training Manager
MacPack

About the Organization

MacPack LLC is a packing and crating company, which specializes in the packing of hazardous materials for transportation, and specialized preservation packing. The company is a leader in its field and regularly trains 3rd parties on best practices for transporting hazardous materials.

Situation

Hazardous materials in transportation can be dangerous. As a result, the industry follows a strict set of regulations that guide their preparation. These regulations can often be difficult to understand and comply with. MacPack has developed a significant business in training other companies on how to comply with these regulations.

Allison Davis is tasked with training 3rd party companies, along with her many other internal responsibilities at MacPack. Typically her in-person training courses would take three full days plus travel. Dealing with logistics like room rentals and organizing lunch for trainees were an added burden for Allison. “I would be completely out of commission for 3-days” Allison said. “I didn’t want to travel all the time.” While MacPack would pass the costs onto the trainees, it “wasn’t the business we wanted to be in.” Allison said. Trainees were unhappy at having to take 3-days off of work to complete their training and the $700 per trainee registration fee plus travel expenses was prohibitive to some companies.

Solution

Allison realized that there must be a more efficient solution. She searched on Google and found Mindflash. She was pleasantly surprised when it only took her two hours to create a professional-looking online course using her existing PowerPoint and PDF files.

This ease in editing course content is a godsend for Allison. “I like that it is so easy to update material on Mindflash because regulations change so often. The product couldn’t be any easier to use. Also, Mindflash customer service is fabulous.”

Results

Allison has now successfully moved her training program online using Mindflash. Instead of spending 3-days for each training, trainees can now complete all of their training requirements online in far less time. Trainees can work on as much material as they have time for and then login again at later time of their convenience.

Further, MacPack was able to cut the cost of the course in half, which works to further increase its popularity. They are currently training about 50 people a month and growing. “I’ve gotten great feedback from trainees” Allison says. “They really appreciate the fact that they don’t have to travel for training. And they love being able to pick right up where they left off online.”

“Mindflash has made my life a lot easier” Allison says. “I hope no one ever wants a public, in-person training again!”

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Topics: compliance training, ROI, Safety training, MacPack and Mindflash, Cost of Training, ROI of Training

AIMS 360 successfully onboards customers on their software solutions with Mindflash

Posted by admin on Jul 19, 2017 8:38:05 AM
ldquo You can’t properly train people over and over on the same skill. You get burned out. That doesn’t happen with Mindflash. Everyone who takes the course learns what they need to know. It’s easy to update, use, and share with customers. It’s a painless solution for training – I love it. rdquo
Scott Allen
Director of Training and Education
AIMS 360

About the Organization:

AIMS 360 (AIMS) designs and develops a one-stop apparel software solution and cutting-edge iPad apps for manufacturers, wholesalers, and importers. From inventory management, order processing, and production, through sales, accounting, , and distribution, the Apparel Information Management System helps organizations to easily streamline, automate, and accelerate all facets of their mission-critical operations. AIMS was founded in 1984 and is headquartered in the heart of the Fashion District within downtown Los Angeles. More than 5,000 companies have relied on AIMS to increase productivity, reduce overhead costs, improve customer satisfaction, and maximize profitability.

Situation

AIMS trains every new customer on how to use their software, as well as onboarding new employees at existing client companies. As AIMS continued to add new clients and accounts, they found themselves repeating individual training classes over and over, creating productivity and time management issues internally. Manpower hours were being wasted and there were many scheduling headaches which in turn, lead to employee burnout.

Training and Education Manager Scott Allen was an AIMS client prior to his role in-house at the company, and so uniquely understands both the product and client needs. When Scott took over the training program at AIMS 360, he looked for a more efficient way to train AIMS customers on their software product.

Solution

Scott instituted a number of new training initiatives at AIMS that have made life better for both employees and current users. Instead of doing one-off training sessions, he hosts in-person courses for local clients, and also streams them live to remote customers. In addition, he set up courses on Mindflash that clients can take on their own time, as they need software training. These courses include videos, quizzes and points about how to best use the AIMS software. Says Scott, “The biggest benefit to me is that it’s extremely clear what the training points are getting across. We have a training desk with knowledge support articles, but not everyone will interpret those the same way. You can’t mistake what you’re supposed to do with a video.” Beyond the standardization of training, using Mindflash has allowed AIMS to train customers across the country as well as overseas in countries including Australia, Italy, and Spain. Before Mindflash, Scott says training non-local customers was “almost impossible” due to the time difference.

AIMS offers basic training for free as part of their ERP software package, and charges for additional training for those clients in need of more advanced information.

Results

Since implementing their online training via Mindflash, Scott has seen exciting results:

  • Reduced help desk support tickets significantly, allowing customer relationship team to focus on helping clients maximize the use of the AIMS software and not just troubleshooting day to day issues;
  • Allowed customers to move at their own pace without waiting for the support team to answer questions;
  • Generated new revenue by selling training courses to customers.
  • AIMS 360 clients are extremely pleased with the new training options, and have completed over 100 courses on the Mindflash platform. Time is used more efficiently, training is standardized, and customers get the help they need quickly and when they need it most.
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Topics: customer service, customer training, Product training, ROI, SaaS, AIMS 360

Big Ass Fans took product training to new heights with Mindflash

Posted by admin on Jul 19, 2017 8:36:13 AM
ldquo Mindflash was a good choice for us because we could easily utilize the PowerPoints, videos, online content, PDF and Excel files we already had. Employees appreciate the flexibility of being able to take training from any computer or iPad with Internet access. And managers love that employees can fit training in around their already hectic work schedules. rdquo
Paul Curry
Learning Manager
Big Ass Fans

About the Organization

Based in Lexington, KY, Big Ass Fans is the preeminent designer and manufacturer of 6 ft. to 24’ diameter high volume/low speed ceiling and vertical fans developed to provide significant energy savings and improve occupant comfort year round in large commercial, industrial, agricultural, institutional and residential buildings. For the last several years, Big Ass Fans has ranked among the top 25 Best Places to Work in Kentucky, and also regularly receives both domestic and international acclaim for its commitment to innovation, engineering and efficiency.

Situation

Big Ass Fans has a rapidly growing business. They have expanded their distributor network, doubled employee growth over the past 5 years, even hiring 100 new employees in a single year. They are also in the midst of expanding into a new 240,000-square-foot building where they project to be adding several hundred additional employees over the coming few years.

Until 2012, all corporate training had been presented as informal, on-the-job learning, developed and facilitated primarily by subject matter experts from within the management or engineering departments. Employees typically would receive a binder of information or hear a lecture, but there was no formalized training/learning approach.

With a newly re-designed product line set to launch in 4-months, senior management realized that they needed a more thoughtful approach to training. Good training is vital in the manufacturing and sales industry, and Big Ass Fans needed a more efficient and effective solution. A Learning Manager was hired and tasked with finding a learning solution and designing and developing a new training program in time for the product launch.

With only a 4-month deadline, Big Ass Fans needed a tool to help get their program quickly off the ground. They analyzed various training solutions but concluded that most were bloated software packages with features he’d never use, or whose expense couldn’t be justified with a solid return on investment. Security was also an important factor, so open source solutions were not an option.

Solution

While researching potential solutions online, Big Ass Fans discovered Mindflash. “Mindflash was a good choice for us because we could easily utilize the PowerPoints, videos, online content, PDF and Excel files we already had” Paul Curry, Learning Manager, said.

Well ahead of the deadline, Mindflash courses for every product line within the company were created. Individual Mindflash courses also cover topics such as installation techniques, company history, corporate culture and dress code. Recently, in addition to courses for employees, Big Ass Fans has expanded its Mindflash training program to include courses for a select group of external, international distributors. At any given time, the company has roughly 200 active trainees on the Mindflash program.

According to Paul, Mindflash has “become a core component of our new employee onboarding program.”

Results

Big Ass Fans has received very positive feedback from both training participants and from management. “Employees appreciate the flexibility of being able to take training from any computer or iPad with Internet access. And managers love that employees can fit training in around their already hectic work schedules.”

The Learning Management team at Big Ass Fans is constantly measuring outcomes and behavior. Since implementing the new Mindflash training program, managers have noted that employees are better utilizing knowledge and seem better prepared to craft tailored customer solutions. Further, managers do not have to spend nearly as much time performing basic training.

“It’s definitely the foundation of our training program” Paul says. “It’s allowed us to get courses up quickly that were definitely needed.” And due to the quickness and efficiency of Mindflash, Paul and his team are “now able to launch new programs we previously never would have had the time to create.”

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Topics: employee training, mobile learning, Product training, reseller training, Channel Partners, Big Ass Fans and Mindflash

One Child Matters creates visual content to train international teams in multiple languages with Mindflash

Posted by admin on Jul 19, 2017 8:30:23 AM
ldquo Before we used Mindflash, we had no way of knowing whether our international staff understood the instructions we were sending…at least not until it was too late! Thanks to Mindflash’s online quiz feature, I can test my trainees’ knowledge and be fully confident that they understood the material. rdquo
Andrew Vanderput
Field Education & Program Development Specialist
One Child Matters

About the Organization

One Child Matters is a nonprofit child sponsorship organization helping to meet the physical and spiritual needs of almost 40,000 children in 15 developing nations. Through nearly 300 programs, children receive nutrition assistance, health monitoring, educational support, and opportunities for social and spiritual development. One Child Matters equips children to become self-sustaining individuals who can positively impact their communities, breaking the stubborn cycle of poverty.

Situation

One Child Matters provides medical services as well as activities and education for the children with the help of sponsor donations. The organization works with diverse populations spread across the Caribbean, Latin America, the Middle East, Asia, and Africa, including semi-nomadic tribes such as the Maasai in Kenya and a floating village and school located near Siem Reap, Cambodia. Each country has a facilitator who manages several schools or child development centers in the area, each of which has onsite instructors. In most cases, English is their second, third or even fourth language, with first languages ranging from Creole and Arabic to Swahili and Hindi. This leads to a variety of training challenges for One Child Matters.

Because 87% of funds go directly to ministry for the kids, One Child Matters has limited funds to be used for tasks such as training. Field Education & Program Development Specialist Andrew Vanderput needed an affordable solution that could be deployed remotely, since routinely sending him or others to train in-person is well out of budget. Further, because the internet is often unreliable in the school locations, he was after something that didn’t require a ton of bandwidth.

Finally, because English is not the first language for the majority of trainees, the tool needed to offer a way to create courses that support visual instruction. “We were sending out very text-heavy training materials and finding out later that not everyone was understanding the material,” says Andrew. “We needed something that was easier for staff to understand and that would also let us test comprehension in real-time.”

Solution

Andrew uses Mindflash to create online training courses with PowerPoint slides and YouTube videos with captions. The tool lets him focus less on text instruction and use more photos and videos. The courses are designed to teach staff how to help children complete activity sheets and also how they can better manage their own administrative duties. He assigns the courses to all trainees simultaneously, tracks their progress, and uses quizzes at the end of each course to test comprehension of the material.

Andrew likes Mindflash because it:

  • Is extremely easy to use, both in terms of creating courses and taking them, even for those with limited computer skills.
  • Automates the reminder process and lets him easily view who has and hasn’t taken the training, which is a huge time saver.
  • Offers exceptional customer service; customer service reps contacted him right away to provide suggestions on how to create courses on order to make them effective and avoid trainee boredom.
  • Can operate with relatively low bandwidth.

Results

Andrew has created a total of three courses with Mindflash so far, and currently has 45 enrolled trainees. Each year, One Child Matters sends photo updates to sponsors so they can see their child and his or her development. The photos follow an annual theme such as Learning, which pictures the children next to a chalkboard or with a book. The facilitators at each location receive instructions on how to take the photos that capture the annual theme as well as on how to track the photos. Since using Mindflash, not only has Andrew received the photos much more quickly, the quality of the photos has drastically improved.

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Topics: quizzes, Course Development, One Child Matters and Mindflash, Content Creation

GoEngineer empowers their sales and support teams with Mindflash

Posted by admin on Jul 19, 2017 8:26:18 AM
ldquo I needed a solution that would let me easily integrate my existing training materials as well as effectively test knowledge retention. PowerPoint support and quizzes make Mindflash the right tool for the job. rdquo
Tyler Haggin
Inside Sales Manager
GoEngineer

About the Organization

GoEngineer is a top reseller of engineering software in North America, providing end-to-end solutions that help businesses take products from conception to production. The company uses a support team of product experts who have over 100 combined product certifications as well as additional industry expertise in compliance, quality, project and configuration management processes. GoEngineer helps companies make effective investments for meeting product design and engineering goals.

Situation

GoEngineer has been in the enterprise solution business for 25 years, with steady growth that has led to a distributed workforce spread throughout 10 states. Further, due to the sheer breadth and depth of information that the sales and support staff must retain, it is necessary for the company to provide prolonged, repetitive training. New sales and support team members are given several refresher courses in order to maximize retention. Currently, the training efforts are being led single-handedly by Inside Sales Manager ,Tyler Haggin.

Tyler doesn’t have the bandwidth to travel to each office in person, so he needed a cloud-based solution that would make remote training easy. He was also looking for something that could provide measurable feedback from trainees as well as allow him to more effectively deploy the refresher courses. “Cramming simply doesn’t work for the amount of information retention we require of our employees,” Tyler says. “We needed a tool that would offer continuous development.”

Solution

Tyler uses Mindflash as a complement one week of live training given to new hires. He breaks down the key concepts from the live training into a series of refresher courses, which are delivered as PowerPoint presentations over the following weeks. Team members must complete a quiz that uses a variety of Q&A formats to effectively test retention.

Tyler chose Mindflash because it:

  • Integrates seamlessly with Yammer, which hosts GoEngineer’s intranet
  • Ensures an effective feedback loop by offering quizzes that test retention and provide measurable results
  • Offers a variety of answer options for quizzes, including drag-and-drop sequencing and multiple choice
  • Lets employees continue learning even at times he isn’t available

Results

Since starting with Mindflash, Tyler has created a total of 14 courses which have more than 176 completions by 34 trainees. The service has helped him streamline his training process and work much more efficiently, which saves him 10 hours per month. As a result, GoEngineer has been able to double the size of its sales and support staff. Mindflash has had a direct influence on the growth of the company.

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Topics: customer service, Online Testing, reseller training, sales, GoEngineer and Mindflash, professional services

L.A. Food Bank helps volunteer teams work safely with Mindflash

Posted by admin on Jul 19, 2017 8:23:33 AM
ldquo Since approximately 80 percent of our partner agencies are run by volunteers only, the required class allows the representatives to take the class at their convenience. rdquo
Elizabeth Cervantes
Agency Relations Director
Los Angeles Regional Food Bank

About the Organization

The Los Angeles Regional Food Bank is a nonprofit, charitable organization that helps fight hunger by collecting food donations from several sources and distributing them to the needy through a network of over 1,000 partner agency sites throughout the county. The L.A. Regional Food Bank also sponsors classes and programs aimed at raising awareness and support of hunger relief.

Situation

The L.A. Regional Food Bank’s partner pantry agencies are required to complete an annual food safety course in order to distribute food. Previously, all training and certification was done in-person either at the Food Bank or at the annual agency conference.

However several factors made training and certification difficult. First, the agency needed to train at least one member of over 400 different agencies — and many of those agencies employed only part-time volunteers, which often made scheduling a training appointment difficult. With only limited opportunities to train and certify partner agency staff, the Food Bank was often forced to certify large groups of people in-person at once, during the annual agency conference. As a result, the Food Bank could only deliver food safety training to a maximum of two members of each agency.

Solution

The Los Angeles Regional Food Bank turned to Mindflash to solve its training and certification conundrum. With Mindflash, the Food Bank was able to:

  • Allow partner agency staff to access training materials any time, from any place.
  • Conduct tests on food safety and automatically certify trainees who passed all relevant tests.
  • Utilize many of its existing training materials (including PowerPoint, Word, videos or PDFs).
  • Train and certify far more representatives from partner agencies in food safety.
  • Save time and planning that had been previously devoted to in-person training.

Results

Since adopting its Mindflash food safety training course, which includes informative slideshows and several short quizzes, the L.A. Regional Food Bank has been able to train more than 200 partner agency staff members. By urging partner agencies to utilize the online training, the Food Bank has also relieved the crunch on space, time, and resources that had gone into training so many people in-person and on-site.

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Topics: compliance training, nonprofit training, Safety training, L.A. Food Bank and Mindflash

Fortune 200 Manufacturer builds effective contractor training for a safe work environment

Posted by admin on Jul 19, 2017 6:49:55 AM

Overview

Situation:
The company needed fast, effective way to ensure that contractors arrived well-trained in safety practices on Day One.

Solution:
Mindflash training delivers 12 online courses to laptops, tablets, and mobile devices with compelling content, trainee assessments, and management reporting.

Results:
Contractors arrive for their first day of work fully up-to-speed on safety standards and practices

ldquo Mindflash helps us hire the right people by screening candidates for their willingness and ability to understand the importance of safety. Successful trainees make good, safe workers. rdquo

Documentation and Standards Specialist
Fortune Global 200 Industrial Manufacturer



Situation

The Engineering Services division of this €50 billion industrial powerhouse uses Mindflash to train contractors on safety standards and practices before they report for their first day of work on an automotive parts shop floor.

Contractors including pipe fitters, tool makers, and assemblers enter a work environment that requires eye protection, steel toed boots, and hard hats. Fork lifts, overhead cranes, ladders, heights, and heavy lifting make for a potentially hazardous environment that requires strict adherence to safety standards.

Before Mindflash, contractors spent half of their first day receiving safety training. Now they arrive fully trained and ready for work.

Solution

Contractors take Mindflash courses on a wide variety of platforms – desktop, laptop, tablet, and mobile. The Documentation and Standards team builds courses in Mindflash from source material in a variety of formats: PowerPoint slides (including embedded animations), videos, PDFs, and Word docs. Typical courses run 40-60 slides with quizzes of up to 30 questions each.

Mindflash provides powerful reports which allow the company to easily view key metrics on trainees and courses, such as how many have passed and failed, time spent on courses, and total training time for a series. Every two months, the program leaders meet with upper management to review results and recommend curriculum changes based on trainee performance.

This innovative multinational is constantly updating courses to ensure they are compelling and effective. Using Mindflash’s breakthrough web-conversion and live editing features, she can make specific changes by simply inserting a new slide at any point.

Through integration with a corporate web portal, trainees self-register for Mindflash courses based on job titles. Training administrators create custom trainee groups in Mindflash and, when necessary, adds filtering fields for new entities, such as a new supplier of contract labor. “There are lots of ways to customize Mindflash,” one Administrator stated. “It allows us to tailor the platform to do just what we need.”

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Topics: compliance training, mobile learning, Safety training, manufacturing, Fortune Global 200 Industrial Manufacturer, Contractor Training

Harmony Home Health streamlined compliance reporting & increased training completions for 400+ health professionals

Posted by admin on Jul 19, 2017 6:34:41 AM

Overview

Situation:
Harmony provides continuing education for its nurses, physical therapists, and home health aides as required by CHAP, Harmony’s accreditation body. Harmony needed a scalable solution with powerful tracking and reporting that could be used by its geographically dispersed workforce.

Solution:
Harmony transitioned their training online to support ongoing compliance reporting requirements. The training team was able to quickly load PowerPoint files into Mindflash to create web-based courses with quizzes to track compliance.

Results:
Harmony Home Health and Hospice is now able to efficiently educate 400+ staff on proper patient protocols, ensure that quality care and compliance standards are met, and reduce time spent administering trainings.

ldquo Mindflash is great, we have eliminated paper exams and trainings and are able to have more employees participate in a quick, efficient manner. We have more employees complete more trainings on a timely basis since using MindFlash. rdquo

Laney Namanny
HR Business Partner
Harmony Home Health & Hospice



Situation

Harmony Home Health, a family run company has now grown into a multi-state enterprise with hundreds of nurses, physical therapists, and home health aides serving thousands of patients each week.

Ensuring that patients receive the best possible care is of utmost importance. To that end, Harmony offers all nurses and health aides monthly continuing education to cover best practices in areas such as oxygen therapy, diabetes care, care of the skin, and much more.

Training was previously held in person, with pen and paper. However, Harmony’s geographically dispersed workforce rarely comes into the company’s main offices as Nurses often work with from their patients' homes. Coming into a central location for training takes time and energy away from serving patients. Detailed training reporting requirements for CHAP accreditation in addition to managing hundreds of monthly training sessions became a significant administrative burden.

Solution

Harmony’s training team evaluated Mindflash and found it to be an ideal solution to their problem. Using the information from their in person training sessions, Laney and her team uploaded PowerPoint files into Mindflash to create web-based courses. They added quizzes to ensure they could measure information retention.

Nurses, physical therapists, and home health aides now access Mindflash-hosted courses from desktop and mobile devices anytime, anywhere; significantly speeding the education process and improved the training participation rates. Moving training to Mindflash has also eliminated the need for staff to visit Harmony’s central offices for training each month, which reduced travel costs and ensures that health specialists have the time to provide quality compassionate care to the patients.  

Read More

Topics: compliance training, reporting, Harmony Home Health and Hospice, healthcare

Ascena builds fast, effective vendor training for a global supply chain with Mindflash

Posted by admin on Jul 19, 2017 6:09:55 AM

Overview

Situation:
This leading national specialty retailer needed a fast, effective way to bring vendors up to speed worldwide.

Solution:
Mindflash was the answer and has quickly become Ascena’s learning management solution for product development, order management, logistics and invoicing training for 120 vendors around the globe.

Results:
More than 400 users throughout the global supply chain have taken Mindflash training.

ldquo We had to train vendors all over the globe. We needed a solution that was straightforward, user friendly, and easy to support and deploy, with no additional maintenance by our overseas support teams required. rdquo

Melissa Carrelli
Senior Manager of Operational Transformation
Ascena Retail Group



Situation

Ascena Retail Group is a leading national specialty retailer offering apparel, shoes, and accessories for women under the Ann Taylor, LOFT, Lou & Grey, Lane Bryant, maurices, dressbarn and Catherines brands, and for tween girls under the Justice brand. The company operates e-commerce websites and approximately 4,900 stores throughout the United States, Canada and Puerto Rico.

Located in Hong Kong, Shanghai, and Korea, Ascena Global Sourcing manages more than 120 vendors operating factories in China, Korea, Guatemala, Viet Nam and Bangladesh. For sourcing and logistics, the company relies on Bamboo Rose, an online platform that connects retailers and suppliers throughout the product lifecycle, including design, development and delivery. Bamboo Rose enables vendors to collaborate with Ascena brands on everything from product development and order management to logistics and invoicing.

When Ascena Retail expanded the use of Bamboo Rose from two to five of its brands, the company needed a fast, effective way to bring vendors up to speed worldwide. Mindflash was the answer.

Solution

Senior Manager of Operational Transformation Melissa Carrelli contracts with an e-learning vendor to create courses on topics such as order management and logistics then loads the courses into Mindflash for review by the Ascena Global Sourcing teams. Mindflash serves as the collaborative platform among multiple parties for finalizing course content. Once that’s done, invitations are sent to vendors via Mindflash.

Today Mindflash is the vendor learning management solution for the Justice, maurices, Catherine, dressbarn and Lane Bryant brands. More than 400 users have taken courses on topics including product design and development, order management, logistics and invoicing.

“We are seeing the benefits of online learning in a smooth flow of business up and down our supply chain,” says Carrelli. “Transactions are flowing, and our vendors are happy with the results.”

Carrelli credits the Mindflash Customer Success team with helping make the program successful. “Mindflash jumped in to keep everything on course,” she says. “I was very happy with the response time and support.”

Read More

Topics: retail, Ascena Retail Group, vendor training

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