Kofax

Solution

In 2011, Kofax brought on Phillip Jones as Vice President of Field Enablement to optimize the company’s learning and development programs. He knew that the company needed to improve accountability and testing. But as a new employee, Jones had yet to establish full credibility within the organization and faced pent-up, sky-high expectations from his fellow executives. As a result, it was not an option for Jones to recommend a traditional LMS system that would take months to implement, require IT support, and come with a seven-figure price tag. He needed to make an impact quickly and cost-effectively.

After searching online for flexible and scalable learning solutions, Jones discovered Learn. “I was blown away with what I saw and experienced with Learn,” Jones says. “It’s incredibly intuitive and very easy to administer. Billing is so easy, and it’s very painless to launch new courses.”

Given his decades of experience, Jones knew that developing quality e-learning courses can be both time-intensive and expensive. According to industry averages, it takes instructional designers 79 hours of labor and costs over $10,000 to produce one hour of usable online training.[1] With Learn, Kofax now can significantly reduce the time and costs involved in course creation, without sacrificing quality. “We won’t put anything out there that’s not perfect,” says Jones.

By leveraging Learn’s innovative course creation, management, and tracking features, Kofax is developing an hour of training in 23 hours at the cost of less than $2,000. The average individual course takes 61 hours in development time and costs $5,000.

Jones and his team run a six-step, two-week process for course creation:

• A subject matter expert develops a PowerPoint deck with voice-recorded narration.
• A temporary worker creates a transcript of the narration.
• The PowerPoint presentation and written script go out to an editor who then ensures that all text is translated into international English.
• A voice-over artist creates a professional narration.
• Jones performs a final review of the course.
• The course is published to Learn and distributed.

Using this process and Learn, Kofax can now create between five and eight new courses per quarter. Course topics range from basic training about target industries to detailed lessons about every product in the Kofax catalog. Kofax makes the entire course catalog available to its partners.

To date, roughly 1,500 Kofax partners have completed more than 50,000 Learn courses. Average training costs are down 80 percent, from $95/hour for classroom delivery to $20/hour online. As a result, Kofax is now able to provide even more training to its key stakeholders. On average, trainees now take 10 Trakstar Learn courses per year.

Jones notes that both trainers and trainees love the new Trakstar Learn training program. Since the implementation of Learn, almost all new company initiatives are now accompanied by a Learn training course. Knowledge transfer within the organization is a far more efficient and positive experience.

1 Data based on the Chapman Alliance survey from 249 organizations representing 3,947 learning development professionals.