Capital Women’s Care and Mindflash

ldquo The implementation of Mindflash has streamlined our training. Everyone hears the same clear, concise message across the board. The ability to do training online with Mindflash allows our providers to do what they went to school for – see patients! rdquo
Kerri Greene
Project Manager of Training & Education
Capital Women’s Care

About the Organization

Capital Women’s Care (CWC) is a group of health care providers specializing in obstetrics and gynecology that aims to provide clinical excellence and the highest quality women’s health care services. With over 30 locations in Maryland, Washington DC, and Virginia, it is the largest OB/GYN practice in the mid-Atlantic region. Through sharing ideas and information between physicians in the region, the organization strives to offer every woman superior care and individualized medical attention.

Situation

Healthcare regulations, HIPPA compliance issues and new technologies are constantly evolving. Further, CWC’s recent implementation of Electronic Health Records (EHR) added a new layer of complexity to the daily lives of its staff. As a result, CWC’s ongoing training needs skyrocketed. CWC urgently needed the ability to efficiently track which employees had successfully taken training courses in order to ensure compliance and appropriately give access to data and technology.

Further complicating matters, staff and providers are rarely all in the same room, making live training difficult to organize. Also, most of the computers at CWC’s facilities are locked down with use restricted to very narrow tasks relating to patient care. This restricted use of computers made online training challenging. Kerri Greene, Project Manager in charge of Training and Education, was given the difficult task of finding and implementing a solution.

Solution

Kerri realized that CWC needed a self-paced online training solution to compliment their live classes and webinars. After consulting with CWC’s IT provider, Kerri discovered Mindflash. She enjoyed the ease-of-use of Mindflash and loved the fact that she could upload the training files she already had created. Further, the month-to-month commitment allowed her to try Mindflash with minimal risk. She was able to launch her first course in days and now her Mindflash training program has dozens of courses with over 600 trainees including 140 providers and clinical staff.

With Mindflash, Kerri can now:

  • Ensure employees are up to date with regulations and instructions by efficiently and quickly disseminating information online.
  • Deliver training courses consistently so all staff can remain up to date.
  • Use robust reporting tools to quickly identify trainees who have failed a course or missed a deadline.
  • Require trainees to answer at least 70% of quiz questions correctly in order to pass a course and access the associated clinical tools.
  • Accommodate several different learning styles and ensure every employee in every location receives the same message
  • Improve the quality of courses by surveying employees to see if they still have questions even after completion of training.

The staff has appreciated the flexibility of being able to take training anytime, anywhere. The Mindflash iPad app is particularly useful as clinical staff are constantly on the move. The iPad app is also the ideal training delivery device for staff during during their breaks in between patient visits. Further, it allows staff to take training online without using the locked-down CWC computers.

“Everyone loves the iPad app!” Kerri says. “The interactive modules on the iPad give the user the ability to touch and feel connected to the information that is being deployed, helping trainees learn and stay engaged. Also, as a trainer, my job is easier knowing that staff can access courses on the Mindflash iPad app no matter where they are located.”

Results

With Mindflash, CWC has been able to dramatically scale their training program without increasing the number of full time trainers. Further, trainees are now receiving the exact same clear and direct training, ensuring fairness and efficiency.

Not only is CWC providing more training, but they have reduced costs as well. Before Mindflash, CWC would have to spend thousands of dollars on travel and hotel rooms in order to deliver training. Now Mindflash provides CWC with the ability to “push training out to a large amount of users without spending a lot of money on travel and rental facilities” Kerri says.

The end result is that the staff is better at their day-to-day work due to the new training program. Healthcare workers need to learn on a daily basis, so efficient dissemination of information is vital for employee productivity. With Mindflash, courses can be created quickly, trainees can access the courses easily via iPad or PC and trainers can receive real-time reporting to make sure the program is working optimally.

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