$2 billion global brand increased channel sales from $50 million to $150 million with Mindflash

Posted by admin on Dec 6, 2017 6:43:00 AM

Overview

Situation:
Dyson sought out an innovative approach to scaling and improving product and brand training for its large reseller partner network.

Solution:
Mindflash was selected to solve the company’s multi-million-dollar reseller training challenge. Dyson’s Mindflash-hosted training program has been recognized as a critical driver in the company’s top-line and bottom-line growth.

Results:
Dyson U.S. Increased sales in core partner stores from $50 million to $150 million.

ldquo With Mindflash, we can show everyone how to do something the Dyson way, and then make sure that everyone is equipped to do it. rdquo

Jesse Hartigan
U.S. National Training Manager
Dyson



Situation

Frustrated with a vacuum cleaner that lost its suction, James Dyson founded Dyson from a coach house in the southwest of England. Some 5,127 prototypes later, he perfected the technology behind the world’s first vacuum that didn’t lose suction. This internationally recognized innovator has grown to $2 billion global enterprise, holds over 3,500 patents for 500 inventions, and sells Dyson technology in more than 60 countries. Dyson landed in the U.S. in 2002, and hasn’t looked back. From their U.S. headquarters in Chicago’s River North, Dyson determines how to communicate and spread their technology across the U.S.

In 2013, Dyson had several divisions of their business that required more sophisticated training. The company had thousands of people to train across the country demoing their vacuums in retail locations. One of the third-parties that Dyson worked with had a demo workforce with a $2 million sales goal … that they weren’t hitting. They had to educate thousands of resellers each year in the company’s advanced technology, and keep them up-to-date on new product releases.

This was multi-million-dollar challenge. How could the company track and manage the quality of the third-party company’s messaging and demo process?

Solution

Dyson implemented Mindflash and found it to be a highly-effective, multi-faceted solution to their business issues. They utilized Mindflash’s course completion and quiz score information from their third-party resellers to determine that the money was best spent on internal initiatives. They added online training initiatives for resellers, and a mobile training component for brand awareness.

Today, Dyson has built out a comprehensive, blended training program that includes online training, live training for new product launches and brand-evangelism training. Mindflash is recognized as a critical driving factor in the continued growth of the company, and has helped their bottom line significantly.

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Topics: Product training, reseller training, retail, ROI, sales, manufacturing, Dyson Ltd.

Uber trains thousands of drivers every week

Posted by admin on Dec 6, 2017 5:06:00 AM

Overview

Situation:
Uber Mexico needed an easy to use, scalable solution for training its driver partners.

Solution:
The training team uploaded PowerPoint files into Mindflash to create web-based courses and added quizzes to ensure they could measure retention.

Results:
With approximately 4,000 course completions per week, drivers are getting the training they need to get on the road. 

ldquo We are very happy with what we have been able to achieve in a short time. I look forward to expanding this program to other countries in the region. rdquo

Patricio Zirion
Operations & Logistics Manager
Uber



Situation

Well known worldwide as the largest tech “Unicorn,” Uber is a privately held company founded in 2009 and valued at over $62 billion today. Uber pioneered the “gig economy” business model, rapidly growing to over 1.5 million driver partners globally. By seamlessly connecting riders to drivers through apps, Uber makes cities more accessible, opening up more possibilities for riders and more business for drivers. Since its founding, Uber has established a presence in over 250 cities worldwide.


Uber Mexico started with one-on-one driver quality information sessions with Uber driver partners, all of whom are contracted workers. When the number of drivers increased, the organization began conducting group sessions with 60-100 drivers. But as Uber’s expansion accelerated it became clear that in-person sessions were not scalable. What was needed was an easy-to-use solution that would scale to meet the needs of initially thousands and soon tens of thousands per week.

Solution

Uber Mexico evaluated Mindflash and found it to be an ideal solution to their problem. Using the information from their live sessions, the Operations team uploaded the PowerPoint files into Mindflash to create web-based courses. They added quizzes to ensure they could measure information retention. Now they could deliver consistent, measurable education to thousands of drivers without worrying about scheduling sessions and booking meeting spaces. Driver partners access Mindflash-hosted courses from desktop and mobile devices anytime, anywhere, significantly speeding the education process. Uber uses the feedback from the drivers through the surveys to constantly update and improve the courses.

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Topics: mobile learning, online testing, Product training, Uber, Contractor Training

VSP builds large-scale training on new products and services with Mindflash

Posted by admin on Dec 1, 2017 12:47:10 PM

Overview

Situation:
An “army of one” trainer needed a learning management solution capable of delivering training to over 800,000 staff across 34,000 optician offices.

Solution:
Mindflash helps VSP train opticians, ophthalmologists, assistants, and managers at large scale, across the large, national VSP provider network

Results:
VSP exceeded their training goals by 350% and has adopted Mindflash as their primary channel for external training.

ldquo One trainee called it the best training he’s ever experienced in his 40 years of optical practice. rdquo

Kate Monahan
Manage of Sales Learning and Development
VSP Optics Group



Situation

VSP Optics Group is a division of VSP Global, a $2.6 billion vision benefits and services company with 4,000 employees worldwide. VSP supports eye care professionals by providing lenses, lab services and other products to help people see. The huge VSP provider network includes more than 34,000 offices with staff ranging from one to 50.

VSP Optics has a strong focus on educating its provider network. Opticians and ophthalmologists are trained on new VSP products, as well as how to more effectively use VSP services, improve efficiency and increase patient satisfaction.

At the start, Kate Monahan, Manager of Sales Learning and Development, was a one-woman training department looking for a way to scale training to meet the needs of the VSP network. She found Mindflash online, signed up for a trial, and within an hour created a mockup training. “I liked that Mindflash was intuitive, cloud-based, and Salesforce compatible,” says Monahan. “Administration is easy, and the solution is affordable on a per user basis.”

Solution

VSP Optics now offers 26 courses for both internal and external audiences on subjects including lens products, lab services, promotions, dispensary practices, and custom glasses fitting, as well as insurance claim processes. The Mindflash solution has been customized to reflect the VSP brand and is available through a VSP portal for external training of opticians, ophthalmologists, assistants, and managers throughout the VSP provider network.

The Mindflash dashboard allows VSP Optics to closely monitor training progress in real time. External Training Administrator Lynnise Davis uses the dashboard to track log-ins, course progress, and completions. She has added custom fields to categorize trainees by role: optician, doctor, assistant, and manager. “Mindflash is user friendly and easy to learn,” says Davis.

“I find myself looking at the dashboard all the time,” says Jeremy Burgess, National Sales Trainer. “It’s so quick I can get a snapshot of what’s happening in real time.”

The VSP Optics training team began using Mindflash for external training in May 2016, with a goal of 90 course completions by the fourth quarter. As of October, the team had far exceeded its goal, with 320 completions and another 150 in progress.

The Mindflash training has won high praise from trainees. According to Monahan, “One trainee called it the best training he’s ever experienced in his 40 years of optical practice.”

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Topics: Product training, Course Development, VSP, medical, healthcare

76ers quickly ramped the largest sales team in the NBA and enabled record ticket sales with Mindflash

Posted by admin on Dec 1, 2017 7:59:00 AM

Situation:

Overview

Situation:
The recruitment of a new sales team meant the Philadelphia 76ers had to rapidly train its sales staff within a short timeframe before the start of the 2017-18 season. They also needed a way to effectively measure results.

Solution:
The 76ers became the first NBA team to implement an on-demand training platform, choosing Mindflash to quickly deliver sales training and measure competence.

Results:
In just 8 weeks, the Philadelphia 76ers implemented Mindflash, created content, and trained its sales team on key sales processes & systems in time to deliver record ticket sales

ldquo Because we had Mindflash in place, the sales team was ready to execute when it was time. We’ll be able to do so much more with Mindflash in the future. rdquo

Braden Moore
Director, Analytics
Philadelphia 76ers



Situation

Founded in 1946, the Philadelphia 76ers is one of the oldest franchises in the NBA and a member of the league’s Eastern Conference Atlantic Division. The Philadelphia 76ers also have one of the largest sales teams in professional sports.

A metrics-driven organization, the Philadelphia 76ers set forth a new initiative around sales development. Significant investments were made in the areas of sales technology, sales training and sales team recruitment. Sales leaders had only two months to train, onboard, and get the sales reps selling before the NBA Draft — the start of their peak selling season. In order for this initiative to be successful, the sales team needed to understand sales processes and systems, and then actually use them. Given the large size of the sales team and the data-driven nature of the franchise, 76ers business leaders needed to easily report training progress and measure performance relative to the training.

Solution

With this daunting task, the 76ers turned to Mindflash to meet their training objectives. The training team knew the content and the best way to bring the information to their team, they needed to quickly load and deploy the training program. Since Mindflash was easy to use, the training team didn’t waste time trying to learn how to get training content loaded. They repurposed content from their in-classroom training and created new training content in the file formats that worked best for them. Once content was ready, they were able to rapidly deploy web-based courses on how to build a campaign, sales processes, and CRM management. They added different quiz types and utilized dashboard reports to present training metrics to senior management. Salesforce.com usage reports were also used to measure user adoption.

The sales team was properly onboarded and demonstrated proficient knowledge of sales systems and processes in time for the start of their sales season. The training team is preparing to launch additional training modules on product and franchise knowledge. They also have plans to roll out Mindflash to other teams within the organization.

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Topics: Philadelphia 76ers

Kofax reduced training costs by 80% with Mindflash

Posted by admin on Dec 1, 2017 7:45:00 AM

Overview

Situation:
A new training leader joins a fast growing software company and quickly decides that old-school training methods can no longer meet the company’s scale, education or cost objectives.

Solution:
Kofax leverages an efficient six-step course creation process, and Mindflash’s uniquely powerful functionality, to grow training and impact while reducing costs.

Results:
50,000 course completions since launch at a cost per hour of training 80% below previous, in-person classroom courses. Because of this cost reduction, Kofax is now able to provide even more training to its key stakeholders.

ldquo We couldn’t have grown our training program to where it is today without the features, ease of use and low costs we enjoy with Mindflash. For the value I’m getting, we should be paying significantly more! rdquo

Phillip Jones
Vice President of Field Enablement
Kofax



Situation

Kofax is a global software company serving customers in over 48 countries. Their innovative solutions help enterprises streamline their operations, increase productivity and better engage with customers for competitive advantage and growth. The company’s rapid growth and technical excellence caught the attention of the $4 billion global data and collaboration leader Lexmark in 2015, when it acquired Kofax for $1 billion.

For years, Kofax had used traditional training methods such as classroom-style, in-person training to educate its business partners. As the company continued to grow at a rapid pace, senior management came to realize that these methods were no longer scalable from a cost perspective. Traditional, in-person training was costing the company $95 per hour. Further, these “information dumps” were not particularly effective methods of knowledge transfer. The company had to rely on trainees to proactively seek out information, and results were neither predictable nor easily measured.

Solution

In 2011, Kofax brought on Phillip Jones as Vice President of Field Enablement to optimize the company’s learning and development programs. He knew that the company needed to improve accountability and testing. But as a new employee, Jones had yet to establish full credibility within the organization and faced pent-up, sky-high expectations from his fellow executives. As a result, it was not an option for Jones to recommend a traditional LMS system that would take months to implement, require IT support, and come with a seven-figure price tag. He needed to make an impact quickly and cost-effectively.

After searching online for flexible and scalable learning solutions, Jones discovered Mindflash. “I was blown away with what I saw and experienced with Mindflash,” Jones says. “It’s incredibly intuitive and very easy to administer. Billing is so easy and it’s very painless to launch new courses.”

Given his decades of experience, Jones knew that developing quality e-learning courses can be both time-intensive and expensive. According to industry averages, it takes instructional designers 79 hours of labor and costs over $10,000 to produce one hour of usable online training.[1] With Mindflash, Kofax now is able to significantly reduce the time and costs involved in course creation, without sacrificing quality. “We won’t put anything out there that’s not perfect,” says Jones.

By leveraging Mindflash’s innovative course creation, management and tracking features, Kofax is developing an hour of training in 23 hours at a cost of less than $2,000. The average individual course takes 61 hours in development time and costs $5,000.

Jones and his team run a six-step, two-week process for course creation:

  • A subject matter expert develops a PowerPoint deck with voice-recorded narration.
  • A temporary worker creates a transcript of the narration.
  • The PowerPoint presentation and written script go out to an editor who then ensures that all text is translated into international English.
  • A voice-over artist creates professional narration.
  • Jones performs a final review of the course.
  • The course is published to Mindflash and distributed.

Using this process and Mindflash, Kofax can now create between five and eight new courses per quarter. Course topics range from basic training about target industries to detailed lessons about every product in the Kofax catalog. Kofax makes the entire course catalog available to its partners.

To date, roughly 1,500 Kofax partners have completed more than 50,000 Mindflash courses. Average training costs are down 80 percent, from $95/hour for classroom delivery to $20/hour online. As a result, Kofax is now able to provide even more training to its key stakeholders. On average, trainees now take 10 Mindflash courses per year.

Jones notes that both trainers and trainees love the new Mindflash training program. Since the implementation of Mindflash, almost all new company initiatives are now accompanied by a Mindflash training course. Knowledge transfer within the organization is a far more efficient and positive experience.

1 Data based on the Chapman Alliance survey from 249 organizations representing 3,947 learning development professionals.

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Topics: Product training, reseller training, ROI, SaaS, Course Development, Kofax, Content Creation

Unilever Food Solutions keeps widely distributed sales team in the know with Mindflash

Posted by admin on Dec 1, 2017 7:32:00 AM
ldquo Mindflash is a very user-friendly system for both the trainer and trainees. It can save you a lot of time. rdquo
Beverly Looney
CD Capabilities Training Manager
Unilever Food Solutions

About the Organization

Unilever Food Solutions is a food service manufacturer that also offers solutions that creates delicious, time-saving ingredients and provides ideas and inspiration to help businesses keep menus fresh and exciting. The company, which has been at the top of the Dow Jones Sustainability Index for 14 years running, delivers top-known brands such as Knorr, Hellmann’s, and Lipton to hotels, restaurants, businesses, schools, and independent operators in 74 countries. In addition to quality brands, Unilever Food Solutions support its customers with great service, market insights, and innovation.

Situation

Unilever Food Solutions has a widely distributed workforce across Canada and all 50 of the United States, with a diverse sales force led by Distributor Development Managers, Chain Development Managers, Business Development Team and Sales Leaders. Sales is further split into various teams with different areas of expertise, such as distributor, large chains, military, supermarket and deli, convenience stores, Club Stores, and healthcare facilities. The logistics of training are a major challenge since not only do courses need to be delivered across a vast area, they also need to be tailored to meet the needs of specialized teams.

“We don’t have the resources to get together all the time,” says Beverly Looney, Unilever’s CD Capabilities Training Manager. “We need a way to get out training materials easily and quickly, in a user-friendly format.” Previously, the company was holding a lot of live meetings over the phone. Training materials were not readily available, making it difficult for people to review courses without asking someone else to search for a file and email it. “Plus, it was very difficult to reinforce training,” says Beverly, “and it’s important that we ensure that employees not only understand the materials but also retain the information.”

Solution

Beverly uses Mindflash to create multiple variants of courses aimed at the various specialized sales teams. There are around 250 active trainees, all of whom have used the program. Most training programs are geared toward new hires and range in focus from finance and marketing to culinary ideation and food safety.

However, Unilever recently kicked off training program called UFS-University, which is focused on delivering continuing education to all of the salespeople at the company. Courses are created by a team of 5 to 10 people, and then Beverly uploads the materials to Mindflash. Trainees are required to complete courses, fill out related activity sheets and submit results through, while Beverly tracks progress to see who has completed the assignments.

For Beverly, the number one priority for training was that the tool be easy to use. “I didn’t want a complex solution that required an IT degree to be able to use,” she says. “Mindflash is very user-friendly–anyone can get the hang of it.” The company reviewed several other online solutions, but Mindflash was the easiest for both trainers and trainees to understand.

Beverly also likes that Mindflash:

  • is easily accessible to the sales team when they are in the field, and that they’re able to go back and review materials at any time
  • allows trainers to go back in and change a training program even after it’s been activated
  • makes it easy to copy pieces of one course to create another that’s slightly different
  • can be managed by several different people
  • offers the ability to stagger training times

Results

In about a year, Beverly has used Mindflash to create five series with a total of about 30 courses. Unilever is now able to send training materials in advance and offer Q&A review sessions, which has resulted in training review calls dropping from 90 minutes in duration to 30 minutes. Our sales teams are much happier with training since it saves them time and is easy to use.

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Topics: reseller training, sales, Channel Partners, consumer goods, Unilever Food Solutions

CCCIS increases speed-to-competency among insurance carriers via targeted, online product training

Posted by admin on Dec 1, 2017 7:17:00 AM

Overview

Situation:
CCCIS needed a scalable, multi-purpose training solution for several aspects of their fast-growing business.

Solution:
After a lengthy evaluation process, CCCIS selected Mindflash because of its simple-but-powerful design and its ability to scale with minimal IT resources required.

Results:
  • CCCIS manages and tracks 700 courses seamlessly using Mindflash.
  • CCCIS trainees have increased their speed to competency with targeted product training.
  • 40,000 course completions since launch.
ldquo The primary differentiator with Mindflash was the ease with which our content creators, instructional designers, SME’s, and technical writers could access the system and quickly push all of their content live. rdquo

Dannette Ford
Director of Learning Services
CCC Information Services



Situation

CCCIS is the nation’s leading provider of advanced software, workflow tools and enabling technologies to property/casualty insurance carriers and automotive collision repairers. The company is recognized as an innovative leader in the insurance telematics space, applying the power of telematics to the entire insurance process from initial marketing to policy underwriting and claims. Its client base includes more than 350 insurance companies. CCCIS also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, as well as the forward-looking, trusted advisory services delivered by its people.

However, the company’s Learning Services Director Dannette Ford identified one area for improvement. “Online training at CCCIS was harder than it needed to be,” she says. Learning Services Design Managers could put content into their intranet and get a few reports with engagement data, but the training process was completely manual and resource-intensive.

Solution

CCCIS needed a scalable, multi-purpose solution for several aspects of their business. They wanted something simpler, cloud-based and fast to implement, something that wouldn’t require much if any IT involvement and support. After a lengthy evaluation process, the choices were narrowed down to three candidates. CCCIS selected Mindflash because of its simple-but-powerful design for creating and distributing content with little or no IT impact. Mindflash could also be easily scaled for CCCIS’s future needs, including creating content for customers.

“The primary differentiator with Mindflash was the ease with which our content creators, instructional designers, SME’s, and technical writers could access the system and quickly push all of their content live,” says Ford.

CCCIS is constantly building and innovating new software products for insurance carriers. To meet that need, they began using Mindflash to launch and grow product certification programs. CCCIS heavily leverages Mindflash’s innovative assessment and tracking features to manage their certification programs.

“CCCIS is now uniquely positioned to deliver on-demand learning to key stakeholders. We’ve partnered with Mindflash to build a truly dynamic learning experience that can easily scale to support our continued growth,” says Ford.

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Topics: customer service, customer training, Product training, SaaS, certificate program, CCCIS, financial services

Yammer rapidly onboards customers and manages large scale product training around the world with Mindflash

Posted by admin on Dec 1, 2017 12:25:41 AM
ldquo In Mindflash, we were able to sign up and spin out a course within moments, it’s so easy to use, and easy to manage. Perfect for our customers. rdquo
Natalie Baryla
Training Program Manager
Yammer, Inc.

About the Organization

Yammer is the leading provider of enterprise social networks. The company builds software that makes it easy for organizations to stay connected and share knowledge, and empowers employees to collaborate across departments, geographies, and business applications. Companies and organizations from across the globe, including more than 85 percent of the Fortune 500, use Yammer to improve employee productivity and engagement.

Situation

Yammer is a rapidly growing subsidiary of Microsoft, with offices across the United States, in London, and in Melbourne. After the massive growth that took place from being acquired by Microsoft, Yammer had a dilemma: how do we train our continuously expanding customer base? Natalie Baryla – training manager with Yammer’s YES team (Yammer Education Services) needed to be able to rapidly deploy training to a large group of customers across several global offices and time zones. With a distributed group of trainees each using Yammer in a different organizational capacity, Natalie needed a tool that would allow her to standardize training across their customer base for everything from certification programs to initial Yammer rollouts to prework for live classes.

Solution

To solve this, Natalie had a list of features for the ideal LMS:

  • Ease of use
  • Cloud based
  • Quick setup and registration
  • Easy maintenance
  • Blended learning support
  • Social learning support
  • Yammer integration

Natalie rolled out training in Mindflash to over 1,000 of Yammer’s global customers. She was able to not only create 4 global certification programs and roll them out to their customer base, she was able to transform Yammer’s existing content into interactive training.

Results

In six months on Mindflash, 200 certifications were issued with participants. Customers across the globe have been trained on best practices for Yammer rollouts, prework for live classes, and platform administration.

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Topics: customer service, customer training, Product training, SaaS, yammer, Course Development, Content Creation

Capital Women’s Care streamlined training for hundreds of healthcare providers with Mindflash on mobile.

Posted by admin on Nov 29, 2017 8:34:00 AM
ldquo The implementation of Mindflash has streamlined our training. Everyone hears the same clear, concise message across the board. The ability to do training online with Mindflash allows our providers to do what they went to school for – see patients! rdquo
Kerri Greene
Project Manager of Training & Education
Capital Women’s Care

About the Organization

Capital Women’s Care (CWC) is a group of health care providers specializing in obstetrics and gynecology that aims to provide clinical excellence and the highest quality women’s health care services. With over 30 locations in Maryland, Washington DC, and Virginia, it is the largest OB/GYN practice in the mid-Atlantic region. Through sharing ideas and information between physicians in the region, the organization strives to offer every woman superior care and individualized medical attention.

Situation

Healthcare regulations, HIPPA compliance issues and new technologies are constantly evolving. Further, CWC’s recent implementation of Electronic Health Records (EHR) added a new layer of complexity to the daily lives of its staff. As a result, CWC’s ongoing training needs skyrocketed. CWC urgently needed the ability to efficiently track which employees had successfully taken training courses in order to ensure compliance and appropriately give access to data and technology.

Further complicating matters, staff and providers are rarely all in the same room, making live training difficult to organize. Also, most of the computers at CWC’s facilities are locked down with use restricted to very narrow tasks relating to patient care. This restricted use of computers made online training challenging. Kerri Greene, Project Manager in charge of Training and Education, was given the difficult task of finding and implementing a solution.

Solution

Kerri realized that CWC needed a self-paced online training solution to compliment their live classes and webinars. After consulting with CWC’s IT provider, Kerri discovered Mindflash. She enjoyed the ease-of-use of Mindflash and loved the fact that she could upload the training files she already had created. Capital Women's Care launched their first course within days and now their Mindflash training program has dozens of courses with over 600 trainees including 140 providers and clinical staff.

With Mindflash, Kerri can now:

  • Ensure their providers and clinical staff are up to date with regulations and instructions by efficiently and quickly disseminating information online.
  • Deliver training courses consistently so all staff can remain up to date.
  • Use robust reporting tools to quickly identify trainees who have failed a course or missed a deadline.
  • Require trainees to answer at least 70% of quiz questions correctly in order to pass a course and access the associated clinical tools.
  • Accommodate several different learning styles and ensure every team member in every location receives the same message
  • Improve the quality of courses by surveying clinical staff to see if they still have questions, even after completion of training.

The staff has appreciated the flexibility of being able to take training anytime, anywhere. The Mindflash mobile option is particularly useful as clinical staff are constantly on the move. The iPads are also the ideal training delivery device for providers during their breaks in between patient visits. Further, it allows staff to take training online without using the locked-down CWC computers.

“Everyone loves the iPad training!” Kerri says. “The interactive modules on the iPad give the user the ability to touch and feel connected to the information that is being deployed, helping trainees learn and stay engaged. Also, as a trainer, my job is easier knowing that staff can access Mindflash mobile training courses no matter where they are located.”

Results

With Mindflash, CWC has been able to dramatically scale their training program without increasing the number of full time trainers. Further, trainees are now receiving the exact same clear and direct training, ensuring fairness and efficiency.

Not only is CWC providing more training, but they have reduced costs as well. Before Mindflash, CWC would have to spend thousands of dollars on travel and hotel rooms in order to deliver training. Now Mindflash provides CWC with the ability to “push training out to a large amount of users without spending a lot of money on travel and rental facilities” Kerri says.

The end result is that the staff is better at their day-to-day work due to the new training program. Healthcare workers need to learn on a daily basis, so efficient dissemination of information is vital for employee productivity. With Mindflash, courses can be created quickly, trainees can access the courses easily via iPad or PC and trainers can receive real-time reporting to make sure the program is working optimally.

Read More

Topics: compliance training, quizzes, ROI, Capital Women’s Care and Mindflash, medical, healthcare

TruAssets scaled training for contract inspectors with Mindflash enterprise integrations

Posted by admin on Jul 20, 2017 7:10:00 AM

Overview

Situation:
TruAssets needed a more efficient, effective way to train contract vendors

Solution:
Mindflash enterprise integrations, user assessments and business analytics

Results:
Administrative costs down 50%. Onboarding costs down 10%.

ldquo With Mindflash we are able to efficiently track trainee progress and generate reports in Salesforce. I have full accountability that is one click away. rdquo

Tamara Cruse
Property Preservation Training and Recruiting Manager
TruAssets



Situation

TruAssets, LLC is a fast-growing regional property preservation company that offers services for pre-foreclosure, REO (real estate owned) and vacant properties. The company deploys thousands of inspectors to assess properties nationwide, most of them contractors. TruAssets strives to hire the best contractors in the industry, and to give them thorough training before they head out to client properties.

TruAssets’ business model requires accountability. Property preservation can have a positive impact on neighborhoods and commercial areas — if done right. The company’s Property Preservation Training and Recruiting Manager Tamara Cruse was tasked with unifying and tracking training for a growing base of contract vendors. A requirement was that all external training be tracked and managed in Salesforce, the company’s CRM platform.

Before Mindflash, TruAssets’ workforce of contract employees and vendors were all trained through in-person field training and several different websites depending on the certifications required. Tracking contract vendors was a manual process managed on spreadsheets. The process lacked the scalability needed to meet the training needs of TruAssets’ growing workforce.

Solution

TruAssets evaluated eight learning management solutions and selected Mindflash as the easiest to use for contractor onboarding and training. Two major reasons TruAssets chose Mindflash were its deep enterprise integration and flexible user assessment features.

Because Mindflash is integrated with Salesforce, TruAssets is now able to track, manage and measure training for hundreds of contractors much more quickly and with greater accuracy. Course and trainee metrics are automatically correlated with real-time business metrics such as contractor work quality, jobs completed, and repeat visits required, as well as revenue, cost, and profitability.

With the user assessment capability in Mindflash, TruAssets can now deliver quizzes at any point in the training, automatically score them, log their results in Salesforce, and keep a consistent record of all trainees’ testing and certification histories.

By implementing Mindflash, TruAssets training has reduced its overall administrative costs by 50 percent and cut onboarding costs by 10 percent. Contractor performance and productivity have both improved as the number of follow-up calls has decreased significantly, allowing inspectors to take on new jobs rather than redo existing work. As a result, there has been a positive impact on revenue and profitability.

TruAssets continues their rapid growth plan, and will utilize Mindflash along the way to further improve contract vendor training and accountability.

Read More

Topics: Online Testing, reporting, ROI, TruAssets, Contractor Training, vendor training, Real Estate

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