The secret is out: 2018 has been declared the “Year of the Customer” -- and there is a list of surprising statistics about the customer experience to support this claim. Though people pleasing always has been a fundamental truth of business, it’s no longer acceptable to shout that tired, trite saying, “the customer is always right,” and expect it to translate into the kind of satisfactory experience that buffets the bottom line.
It may not be news, but mobile is everywhere. "Mobile First" is impacting life (and learning) as we know it.
In today’s marketplace – where ever-changing regulations, competitive pressures, and client satisfaction all hang in the balance – online training is the single best way to speed critical information to your customers, sales teams, partners, and stakeholders.
Leaving a positive lasting impression with customers can not only turn into revenue, but can also build lasting relationships in addition to increasing your chances for repeat and new business. Customer Services should be the number one training goal for businesses. Companies need to equip their teams with exceptional customer skills and techniques for creating a excellent experiences.
Emotional Intelligence, also known as emotional quotient (EQ) has been a recurring theme in Corporate America and in varied professional environments for years. It’s been linked to performance and success in areas including customer retention, increased sales, leadership management, and so many other facets. A study conducted by Talent Smart, tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance, explaining a full 58 percent of success in all types of jobs. In that same study, 90% of top performers have a higher emotional quotient and make $29,000 more annually than lower EQ counterparts.
Creating a positive customer experience (CX) is more challenging than you think. Sometimes businesses have a good streak with customers. Then, out of nowhere everything goes downhill. And we all know, when business is bad, everybody loses.
8 attitudes that will ruin your customer experience
Here are 8 attitudes that will ruin your customer experience and a few suggestions on how you can train your customer facing teams how to wow customers everytime!
Unleashing a new sales representative into the halls of physicians’ offices without proper medical sales training is a bit like driving a Porsche without a windshield, gas pedal or a steering wheel. In both cases, the idea, in concept, makes sense; but like that funky Porsche, the results will be haphazard, misguided – and most likely, fall well short of expectations.