Investing in your Personal ROI without being Self-Centered

There is absolutely nothing wrong with a “what’s in it for me” attitude. As long as, I’d argue, that attitude doesn’t end there—in pure selfishness. When it comes to looking for training for your own personal development, you’ll get more out of the knowledge and self-empowerment you gain through training if you align your personal

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Spearheading an Organizational Culture of Learning

Creating an organizational culture of learning is imperative. Few people would argue with that statement, I would venture to say. But the nitty gritty of what a culture of learning should entail is likely organization-specific. In other words, each organization needs to develop its own, unique culture of learning in order to best meet its

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What Angry Birds Can Teach Us About Instructional Design

You’re probably familiar with Angry Birds, the massively popular iPhone game. What is it about this game that’s so addictive? And how can learning and development pros tap into that stickiness to get people this excited about training programs? If you’re not familiar with the game, here’s a quick rundown on the basic storyline: The

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How to Create Your Own Khan Academy for Training

An emerging trend in learning and development is creating short, specific tutorials that can be created quickly, posted on an internal website, and distributed to employees — who can use them anytime, anywhere, and used as references when needed. What’s driving that trend? Khan Academy, which has made this form of learning popular (and effective) in public

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Great Training Starts With Asking Great Questions

The biggest problem I see with trainers and educators? Simple. They talk too much! They feel a need to lecture — to impart their knowledge on trainees. Subject Matter Experts (SMEs) aren’t much better in this regard. They often think that their “expertise” means they must have all the answers to students’ questions. But just

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How to Win Over the Training Skeptics In Your Organization

As a chief performance officer, my job is to transform my company’s human capital into financial capital. I need to get employees to act on what they hear and learn during company educational programs. We do some great work supporting employees, helping them build emotional and personal connections to the workplace. But even still, one of

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Customer Service Skills

Teaching ‘people skills’ can be difficult, but e-learning is helping make it easier than ever Whether it’s retail, business-to-business sales, phone support, or any other customer-facing role, training workers to develop customer service skills is very different from other employee training programs, and requires its own approach. Turnover in many customer service positions tends to

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Three Ways to Make Sure Your Company’s Training Isn’t Boring

When I first started as an education director, our company’s only training program was really routine and systems-focused. Employees used to groan and roll their eyes when I talked about it. People thought workplace education was a requirement — a chore — and über-boring. And it was. The key to all workplace education success lies

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