For as long as Return on Investment, or ROI, has been a prevalent concept in business, it's also been a fixture of workplace learning and performance. But no longer a welcome one. What started as a concept that had value -- namely, the need for the work of trainers to be more linked to business performance -- has in many ways devolved into something more dangerous -- a cliché. Here's a look at the reasons why, and how training and learning in the workplace truly ought to be measured.
Our own Bill Cushard hosted another lively Twitter chat on how organizations can use learning and training to restore trust and credibility -- a followup conversation from his latest post, "How Can the Mortgage Industry Regain Credibility? For Starters, a Rethink of Training and Learning." Here's a quick recap if you missed it. Join us this this week for the next #TrainChat, Friday at 10 a.m. PST.
Selecting the best sales training provider for your company’s needs isn’t easy. In simple terms, it’s a matter of finding the provider at the intersection of a number of critical learning areas. Let’s examine just three of them individually:
There's been a great deal of discussion over the last few years related to informal learning. Today, just about any training magazine, website, or conference probably devotes significant time to talking about informal learning.
With powerful new tools like learning management systems, building online training courses is easy.
When I first started as an education director, our company’s only training program was really routine and systems-focused. Employees used to groan and roll their eyes when I talked about it. People thought workplace education was a requirement — a chore — and über-boring. And it was.
On Friday, the Daily Mindflash hosted a Twitter chat with contributor David Kelly, in which we discussed his latest article, "Three Essential Tips for New Online Trainers." Once again, the chat was a success, with hundreds of questions, comments, and opinions pouring in to the hashtag #trainchat about online training and instructional design.
One of the biggest challenges online training developers have is that they often have no background in online training. Online training is very different than face-to-face training, yet many classroom trainers inherit the online learning developer role simply because their organization has decided to begin offering online training.
Too often sales executives find that newly hired sales professionals do not possess the particular traits needed for the jobs they were hired to do. ES Research Group estimates that this happens 25 to 33 percent of the time, depending on the industry. In all cases, those salespeople endured or even thrived throughout a rigorous interview process, and in most, they underwent specific skills training after they began at their jobs.
On Wednesday The Daily Mindflash invited David Kelly to host a Twitter chat to discuss his recent post, "Why People Hate Training, and How to Overcome It." Over the course of the 30-minute chat, which drew over 200 responses, questions were posed that further explored the theme of the article. In addition to Kelly's responses, participants were able to add their thoughts and resources to the conversation.