Category : training-industry

15 Surprising Customer Experience Statistics and How Training Can Help

The secret is out: 2018 has been declared the “Year of the Customer” -- and there is a list of surprising statistics about the customer experience to support this claim. Though people pleasing always has been a fundamental truth of business, it’s no longer acceptable to shout that tired, trite saying, “the customer is always right,” and expect it to translate into the kind of satisfactory experience that buffets the bottom line.

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How Creating a Learning Culture Drives Customer Loyalty and Profit

"The single biggest driver of business impact is the strength of an organization's learning culture,” said Josh Bersin of Bersin by Deloitte.

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Embracing Learning in a Mobile First World

It may not be news, but mobile is everywhere. "Mobile First" is impacting life (and learning) as we know it.

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Good News: Spending on Training Increasing

In a recent Bersin by Deloitte study, spending on learning and development rose by 12% in 2012. In another study, 90% of CEOS said they plan to maintain or increase training budgets in 2013. Obviously, this is great news for learning and development (L&D) professionals. Not only do CEOs intend to invest in training, but the study also found that cost is not a primary factor when deciding to invest in training. This is good because the only thing you need to say to your CEO when you have this discussion is this: "If you want me to create this training program you have a choice - Good, Fast and Cheap -- pick only two."

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