Elevate Your Management Skills: Quick Start Guide to Training Your Employees Yourself

Managers are often measured on their team’s results. And when a manager’s team includes trained employees with small skills gaps, such a team can often deliver better results. Couple this fact with the fact that job candidates often cite the ability to work with a manager they respect and from whom they can learn as a top

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Three Reasons eLearning Platform is Best Choice

If you are reading this, you are likely considering how to create a deliver training and/or eLearning to a growing audience. You have either decided that classroom training will only take you so far or that you are going to start with eLearning as a means of training people in your organization. You are also

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How Trainers Can Manage Their Social Media 'Brand'

Social media and social networks, to say the least, have become one of the most common ways for people to communicate. Just about everyone — even your mom, probably — has connected somehow with someone else through as social-media tool. That makes it an exciting time, but also one with entirely new risks, especially for

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How Sears Home Services Trained 8,000 Techs to Smile

The difference between a great customer interaction and a bad one was, in many cases, as simple as a smile. That’s what Sears Home Services, the $2.7 billion arm of the nationwide retail chain responsible for customers’ in-home installations and repairs, found after a full performance analysis of its field service technicians. In fact, the things

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