While the economy and the stock markets have crawled back to life, the sectors that drove the economy into the worst recession in decades -- mortgage and banking -- are still grappling with a tough issue in the aftermath: How to restore the public credibility and trust that the revelations of financial crisis utterly destroyed.
Retail companies have typically responded to the economic recession by cutting staffing and training departments in order to keep prices low. But in an interesting new piece in the New Yorker, James Surowiecki argues that having more and better-trained workers is a smarter strategy for retailers.
As a chief performance officer, my job is to transform my company’s human capital into financial capital. I need to get employees to act on what they hear and learn during company educational programs. We do some great work supporting employees, helping them build emotional and personal connections to the workplace. But even still, one of my great frustrations is that sometimes people respond, and sometimes they just don’t.
There's been a great deal of discussion over the last few years related to informal learning. Today, just about any training magazine, website, or conference probably devotes significant time to talking about informal learning.
Teaching ‘people skills’ can be difficult, but e-learning makes it easier than ever to get your customer-facing teams trained with the proper customer service skills to deliver amazing customer service experiences.
Most new employee training looks pretty much the same. A new worker joins the organization, and for the first week we put them in a training class, have them fill out piles of paperwork, and walk them through who's who at the company and teach them to do their jobs. Different jobs require different levels of new-hire training, but the formula is essentially the same.
When I first started as an education director, our company’s only training program was really routine and systems-focused. Employees used to groan and roll their eyes when I talked about it. People thought workplace education was a requirement — a chore — and über-boring. And it was.
Blended learning is a hot phrase in the training world, and it usually refers to a mixing of traditional face-to-face classroom facilitation with computer-based modules — usually self-paced online training. Proponents of blended learning point to several benefits of the approach, including:
The following article was written by Derek Singleton of SoftwareAdvice.com. The original can be seen here. Article republished with permission.
Studies show that diverse teams are more creative teams. But the research is just as clear that having folks with very different backgrounds working together is also a source of conflict, and that teams need solid communication skills to reap the benefits of that diversity.