Relationships in any capacity whether as friendships, acquaintances, significant others, and, yes, even employees, is based on trust, respect, support, and authenticity. Therefore, during new employee training, relationship building begins the moment the new hire interacts with Human Resources, management, and other staff and employees whether it is digitally, on the phone, or in the physical work environment. When thinking about onboarding as the process of building a relationship rather than a finite process, some of the methodologies and approaches shift. Focusing on the building of relationship rather than just the job-specific attitudes, knowledge, skills, and behaviors, puts the goal of building positive working relationships at the center of the new hire’s successful career trajectory as well as the well-being of the organization.
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I spoke at and attended the Society of Human Resources Management’s (SHRM) annual conference last week in Las Vegas. The conference creates the opportunity for those of us who work to transform our human capital into financial capital to connect with other professionals, share our stories, attend classes and hear from high profile experts. One such expert was Tony Hsieh from Zappos.