The secret is out: 2018 has been declared the “Year of the Customer” -- and there is a list of surprising statistics about the customer experience to support this claim. Though people pleasing always has been a fundamental truth of business, it’s no longer acceptable to shout that tired, trite saying, “the customer is always right,” and expect it to translate into the kind of satisfactory experience that buffets the bottom line.
Often, we think of corporate online training as synonymous with employee development. Certainly, internal training is critical, especially in such learning areas as on-boarding, product training, leadership development, and closing the skills gap. But, companies are also creatively using online training to put external groups “in the know”, particularly partners/resellers/vendors and customers.