Category : customer-service

15 Surprising Customer Experience Statistics and How Training Can Help

The secret is out: 2018 has been declared the “Year of the Customer” -- and there is a list of surprising statistics about the customer experience to support this claim. Though people pleasing always has been a fundamental truth of business, it’s no longer acceptable to shout that tired, trite saying, “the customer is always right,” and expect it to translate into the kind of satisfactory experience that buffets the bottom line.

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How Creating a Learning Culture Drives Customer Loyalty and Profit

"The single biggest driver of business impact is the strength of an organization's learning culture,” said Josh Bersin of Bersin by Deloitte.

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Be-Attitudes of Customer Service

Leaving a positive lasting impression with customers can not only turn into revenue, but can also build lasting relationships in addition to increasing your chances for repeat and new business. Customer Services should be the number one training goal for businesses. Companies need to equip their teams with exceptional customer skills and techniques for creating a excellent experiences.

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How Emotional Intelligence Training Improves Business Performance

 Emotional Intelligence, also known as emotional quotient (EQ) has been a recurring theme in Corporate America and in varied professional environments for years. It’s been linked to performance and success in areas including customer retention, increased sales, leadership management, and so many other facets. A study conducted by Talent Smart, tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance, explaining a full 58 percent of success in all types of jobs. In that same study, 90% of top performers have a higher emotional quotient and make $29,000 more annually than lower EQ counterparts.

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8 Attitudes that Will Ruin Your Customer Experience

Creating a positive customer experience (CX) is more challenging than you think. Sometimes businesses have a good streak with customers. Then, out of nowhere everything goes downhill. And we all know, when business is bad, everybody loses.

8 attitudes that will ruin your customer experience 

Here are 8 attitudes that will ruin your customer experience and a few suggestions on how you can train your customer facing teams how to wow customers everytime!

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5 Tips for a Winning Customer Service Experience

Many businesses want to be customer focused, but get stuck when it comes to implementing a memorable customer service experience. A strong customer experience starts with the right training. And, many companies are turning to Learning Management Systems to ensure that service teams are trained to deliver repeatable customer service experience. Let's face it, customer service goes a long way and could be the winning formula for repeat business, positive reviews, and increased referrals no matter what industry you're in.

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Customer Service Skills

Teaching ‘people skills’ can be difficult, but e-learning makes it easier than ever to get your customer-facing teams trained with the proper customer service skills to deliver amazing customer service experiences.

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