Online training is growing in popularity for a variety of reasons. First, as organizations become more dispersed, classroom training becomes a larger challenge as employees work in offices (and at home) all over the world. Second, online training tools have become so easy to use that the effort it takes…
I distinctly remember a classroom program a colleague and I presented to our corporate office several years ago. We were sharing ways for the corporate support staff to work more closely with the field service operations — to make their contact an “event.” We decided, since the idea was to…
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