Online training is growing in popularity for a variety of reasons. First, as organizations become more dispersed, classroom training becomes a larger challenge as employees work in offices (and at home) all over the world. Second, online training tools have become so easy to use that the effort it takes to produce online training has dropped dramatically.
I distinctly remember a classroom program a colleague and I presented to our corporate office several years ago. We were sharing ways for the corporate support staff to work more closely with the field service operations — to make their contact an “event.”