The Daily Mindflash

The Mindflash Knowledge Sharing and Online Training Blog

How Can “Performance Support” Support Your Organization?


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Data-driven approach to Efficient Customer Enablement

Earlier this year, we completed the roll-out of our HTML player as we continued on our expansion to support tablets and mobile devices for our training application in addition to the Web. In parallel with this, our business expansion also resulted in a higher percentage of our 1000+ customers being the larger Pro and Unlimited accounts, who could be training several thousands of trainees at a time.

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Flexing Your Tools to Create Maximum-Impact Online Training

When designing and delivering online training programs, we often focus on the tools and the content independently. The management and administration tool of choice is often a Learning Management System (LMS). LMS’s provide us with enhanced capabilities and ease-of-use in creating course catalogs, launching courses, inviting and registering students, tracking progress, and assessments, among other features. Content design is often tackled separately from administration and program management.

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Disorienting Dilemmas, Eye-Opening Openings, and Inspirational Closings: Online Training 101

“All children, except one, grow up.” J. M. Barrie, Peter Pan (1911)

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Learning Plans: The Secret Ingredient in Creating Must-Experience Online Training

As a manager, you want your employees to complete a given training course. And learn the material. And apply learning on the job. And contribute to the company’s bottom line. And enjoy the learning process.

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Going Global with our Online Training System

By Shobana Radhakrishnan and Josh Iverson

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Our "Delight the Customer" Contest

Earlier this month, we had our “fly-in” sprint, when we have our entire distributed team fly in and work out of our Palo Alto office for 3 days doing planning, design and pairing on implementation. We have a majority of our engineering team in distributed locations, working out of their homes. In addition to leveraging tools such as Skype and Sococo to integrate our teams for day-to-day work, we also get together at our headquarters once in three sprints, which is roughly once a quarter for us.

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Have You Really, Really Identified Your Learning Champions?

I catch myself, sometimes, misusing the term “stakeholder”—or at least using it in an unnecessarily limiting way. I simply apply the term to those people who hold the purse strings for my initiatives. They receive the bulk of my sales, persuasion and negotiation efforts. And I think of these people as my sponsors, or “learning champions”.

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What is SCORM?

SCORM stands for Sharable Content Object Reference Model. It is a way of packaging and presenting content on e-learning platforms. If a learning management system (LMS) is SCORM conformant, it can play any content that is SCORM conformant, and any SCORM conformant content can play in any SCORM conformant LMS.

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Focus on Closing the Skills Gap via Training Contributes to 21% LMS Market Growth

Great news regarding the learning and development industry: the Learning Management System (LMS) “market is well over $2.5 billion and grew by over 21% this year.” The stats come via Josh Bersin, Founder and Principal at Bersin by Deloitte. “These are big numbers, especially since the market grew by only 13% the prior year.” Reasons for recent growth, cited by Bersin, include a targeted focus on reskilling employees and closing the skills gap, the ubiquity of learning content, recent advances in learning technology, and a growing need for supporting global learning needs.

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