Think about the first time you went to your favorite restaurant, what were you expecting? Do you remember what those expectations were based on? Maybe it was a friend’s recommendation or a glowing review on Yelp!, maybe it was just the name of the restaurant. By the time you first walked through the door, you’d formed ideas about the food, the service, the ambiance—by the time you walked out the door, those expectations were hopefully fulfilled.
This is a good example of what I like to call Return on Expectation (ROE). The best ROE happens when we get exactly what we’re promised, when our expectations are fully met (and maybe even exceeded). In this post let’s talk about ROE in the context of introducing online training to your trainees.
From the time they first hear about your online training program, trainees are forming ideas: Will I be required to use it? How long will it take? Will the technology be good, bad, or ugly? Will it be like anything I’ve done before? If you anticipate these expectations and address them early on, you can help create success. If you don’t, and trainees’ expectations aren’t met, you’ll encounter both active and passive resistance.
So as you get started, here are few areas to consider setting expectations around:
You can probably think of other expectations that are unique to your company and your trainees, but the bottom line is that if you want a successful online training rollout, you need to:
And, most importantly
Lance Dublin is an independent management consultant based in San Francisco, California. He has over thirty years of experience and a proven track record of success in learning and development, and communication change implementation, organizational redesign and development. He specializes in revitalizing learning, implementing change and transforming organizations through providing specialized consulting and advisory services to guide clients world-wide. Contact Lance at firstname.lastname@example.org or visit www.dublinconsulting.net.