The secret is out: 2018 has been declared the “Year of the Customer” -- and there is a list of surprising statistics about the customer experience to support this claim. Though people pleasing always has been a fundamental truth of business, it’s no longer acceptable to shout that tired, trite saying, “the customer is always right,” and expect it to translate into the kind of satisfactory experience that buffets the bottom line.
It may not be news, but mobile is everywhere. "Mobile First" is impacting life (and learning) as we know it.
In today’s marketplace – where ever-changing regulations, competitive pressures, and client satisfaction all hang in the balance – online training is the single best way to speed critical information to your customers, sales teams, partners, and stakeholders.
The following are seven habits of which every ineffective manager has cultivated at least one. Want to be an effective manager? Kick these habits.
Looking to help promote safe behavior and reduce the risk of accidents in your workplace? Like a lot of employers, you might be inclined -- perhaps required -- to create safety training videos for all new hires. A word of caution, however, before you start scripting, lining up your staff "cast," and shooting video: Resist the temptation to play Tarantino and hire a pro. Otherwise you may end up with laughable results ... like these. Here are 7 job-safety videos so cheesy, so hackneyed they deserve a little wider recognition. Enjoy.
Salesforce Spotlight - Cirrus Insight
Now that our we are on the Salesforce AppExchange for our Salesforce LMS, we've been getting acquainted with the other awesome companies on the block.
Part of keeping employees growing in the workplace is making sure they are engaged. That's why we love the information collected from our friends at TINYpulse, and we love when they guest post on our site!
We are very excited to have a special guest author from across the pond on blogging with us this week!
We are very excited to have a special guest author on blogging with us this week!