Top Five Tips for Improving Safety Training

Mandatory safety training programs run the gamut, from repulsive (remember Red Asphalt in Drivers’ Ed?) to funny, to boring. But more often than not, it’s the latter. But they needn’t — and shouldn’t — be that way. After all, we’re talking about workers’ safety, right? What could be more important? The fact is, though, that

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Top Five Tips for Sales Training

Sales is a tough nut to crack — some people seem to get it, while others always lag behind, struggling to keep their numbers up. And teaching it to a newbie? It can feel practically impossible. Worn-out cliches and advice about sizing up the situation, or looking for a way in don’t always get you

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Top Five Tips for Creating Training Quizzes

It’s about the time of year that we used to get all worked up about grades and cramming for finals. But if you thought takingtests was hard — how about writing them? We know that quizzes play an important role in workplace training, helping people clarify, pull out, and retain important bits of information, and

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Top Five Tips for On-Boarding New Employees

School’s out for the summer, and that means eager college interns are flooding into the slowly-but-slowly-maybe-rebounding job market. And that means a lot of companies have a lot of training to get through, quickly. When you’ve only got a worker for two months, you can’t waste two weeks getting them up to speed. So with

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Top 5 PowerPoint Design Tips for Trainers

It’s indispensable, it’s maddening. It’s revolutionary, it’s boring. It’s every training designer’s best friend and worst enemy — PowerPoint. Love it or hate it, PowerPoint is one of the most commonly used tools for corporate trainers. But, as is the case with any such tool, its value lies in how its used. With that in

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How Sears Home Services Trained 8,000 Techs to Smile

The difference between a great customer interaction and a bad one was, in many cases, as simple as a smile. That’s what Sears Home Services, the $2.7 billion arm of the nationwide retail chain responsible for customers’ in-home installations and repairs, found after a full performance analysis of its field service technicians. In fact, the things

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#TrainChat Wrap-Up: The Skills Learning Pros Need Now

On Friday, the Daily Mindflash hosted yet another #TrainChat on Twitter, in which we posed the question: What skills do learning and development pros need now? Mindflash contributor and L&D pro Bill Cushard helped guide our discussion. Here’s a recap of the discussion that followed (please excuse the Twitter-ese grammar).   [View the story “#TrainChat

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#TrainChat Wrap-Up: Separating ‘Social Learning’ from ‘Social Media’

On Friday, we hosted our weekly Twitter #TrainChat with Mindflash blogger and training expert David Kelly, to discuss his recent article on how “social learning” and “social media” differ, and how they can work together. We’ve condensed the responses into a sort of linear narrative. Please excuse any Twitter-ese grammar. [View the story “#TrainChat Wrap-up:

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