How to Turn Your Resident Experts Into Star Trainers

One of the great debates within the learning professional circle right now is whether subject-matters experts (SMEs) can be used as effective trainers. SMEs, which can come from anywhere — including within your very-own organization — are just people who happen to have an area of special expertise, whether that’s sales, using the computer system,

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In-House Training – 3 Things you Need to Know

One of my former jobs was as a CFO for a struggling wholesale distribution business. The company had once had a great reputation and solid products, but by the time I got there, it badly needed a boost. Employee performance was way down. The company wasn’t hiring the best people, nor was it investing in

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Is Inside Sales Training More Important Than Field Sales Training?

In today’s challenging selling environment, people and resources typically regarded as inside sales are driving a higher proportion of bottom-line sales results. To stay competitive, sales managers must improve training for inside sales representatives. ES Research Group encourages sales managers to approach training for inside sales representatives just as seriously as they would approach training

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How Training Toughens Up Employees and Improves Your Brand

After several years on life support, the American economy is starting to show stirrings of life. But it’s clear that even if unemployment numbers are dropping, we aren’t soon likely to return to our parents’ economy (or our grandparents’, for that matter). Between fierce competition and lightening-fast technology improvements, we’re now in an age of

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Three Myths About How We Learn

If you were to stroll back into your old elementary school today, you’d probably find that the classrooms look pretty similar to the ones you studied in, and the kids are still learning to read and write the same way you did. Schools change a lot more slowly than other industries. So do we still

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