Trainers will often identify whether an individual has completed level one of a technical program before moving to level two — but just as often they fail to go back to basics of cataloging employee knowledge before training begins. Big mistake — here’s a personal tale that explains why. My first day in the driver’s
Millennials have a growing reputation in the HR universe as serial job hoppers. Recent studies say the phenomenon isn’t actually limited to the young, but true or not, employers’ belief that their 20-something employees are liable to jump ship in a matter of months has significant effects. For one, it limits their willingness to shell
Employee engagement is the elbow grease that keeps your business running smoothly. But keeping your employees engaged is easier said than done. Let’s explore this key topic — so you can keep your business humming like a well-oiled machine.
Harsh truth: More often than not, people leave their bosses, not their company. I was one of these. I loved my job. I was great at my job. But I had no real rapport with my manager – his choice, not mine. He let me do what I wanted – I appreciated that – but
My wife is a teacher, and every so often when her class is in higher spirits she brings out two stuffed animals. One animal models the offending behavior, and the other tests out different responses. For example, one stuffed animal pushes the other, should the other A) push back? B) call him a name? or C)
A: Don’t save coaching for a special event. Effective athletic coaches don’t save their counsel for the big game. In Major League Baseball advice and conversations begin before spring training and continue until lockers are cleaned out. Baseball players have the advantage of a slew of statistics to measure performance but it’s the daily observations and
Sensibly enough, companies hire students with business degrees because they expect them to have learned the fundamental skills needed to succeed in corporate life in college — but do they? Not if a recent anti-business school feeding frenzy in the media can be believed. The New York Times ran a lengthy piece, for instance, outlining
The lens through which we examine information can either help or hinder our ability to make good design decisions. Zoom in too close, and you may get overwhelmed or lose sight of the business strategies that training is supposed to support. Zoom out too far, and you may miss the warning signs of a changing environment that requires trainees to learn new skills or knowledge.
Could you run a sales training class without talking about selling skills, products, features, or benefits? John J. McCarthy, author of an influential article in Trusts & Estates magazine, says you should. And I couldn’t agree more. While conducting research for my dissertation on how sales people learn, I found McCarthy’s piece, “A Sales Manager
In case you missed it: Mindflash CEO Donna Wells shared some of her insights earlier this week with Fast Company’s E.B. Boyd about the company’s potential to revamp training methods and tools — and get employees to spark a new form of knowledge-sharing. Here’s the post: Whether you’re a seasoned executive or new to the