A Must-Do Before Training Begins: Assessing Readiness

Trainers will often identify whether an individual has completed level one of a technical program before moving to level two — but just as often they fail to go back to basics of cataloging employee knowledge before training begins.  Big mistake — here’s a personal tale that explains why. My first day in the driver’s

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How Can Managers Get More Involved in Coaching Their Teams?

A: Don’t save coaching for a special event. Effective athletic coaches don’t save their counsel for the big game. In Major League Baseball advice and conversations begin before spring training and continue until lockers are cleaned out. Baseball players have the advantage of a slew of statistics to measure performance but it’s the daily observations and

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Are You Using a Training Design Zoom Lens?

The lens through which we examine information can either help or hinder our ability to make good design decisions. Zoom in too close, and you may get overwhelmed or lose sight of the business strategies that training is supposed to support. Zoom out too far, and you may miss the warning signs of a changing environment that requires trainees to learn new skills or knowledge.

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Why Sales Training Fails? Too Little Focus on Buyers’ Needs

Could you run a sales training class without talking about selling skills, products, features, or benefits? John J. McCarthy, author of an influential article in Trusts & Estates magazine, says you should. And I couldn’t agree more. While conducting research for my dissertation on how sales people learn, I found McCarthy’s piece, “A Sales Manager

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Mindflash in Fast Company: ‘How Mint Exec’s New Company Will Teach All Employees To Teach Others’

In case you missed it: Mindflash CEO Donna Wells shared some of her insights earlier this week with Fast Company’s E.B. Boyd about the company’s potential to revamp training methods and tools — and get employees to spark a new form of knowledge-sharing.  Here’s the post: Whether you’re a seasoned executive or new to the

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