Support FAQs
If you have any questions not covered below, fill out the contact us form.
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Yes. Upload your logo by selecting ‘Logos and Colors’ from the home page. Your logo will appear on the page where trainees login, the course web page and on the intro page for each course.
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Yes. All Mindflash accounts come with e-commerce capability. If you decide to sell a course, you simply need to set a price greater than $9.99.
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Yes. All of our training plans include the ability to sell courses at no additional cost or impact on your training plan. Within your Mindflash account, you can create courses for both internal training needs and/or to sell to individual customers.
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In traditional Mindflash courses, you “invite” trainees to your courses using their email address. In Marketplace, you do not have the ability to invite trainees; rather, you are given a URL for a Public Course Page that any potential customer/trainee can use to purchase your course.
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Yes. Marketplace courses have all the capabilities of traditional Mindflash courses. So all the features and capabilities you are familiar with will work as they do today.
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When you activate your course, we will provide you with a Public Course Page link directly to that course. You may publicize your Public Course Page via your website, blog post, email or other means.
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Yes, you can group courses together and Invite a Trainee to the group in one step. You can then have your Trainees take the courses in order, or allow them to complete them in any order they wish.
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From the ‘Arrange Presentation’ page, click the ‘Insert Quiz’ button that appears in between each page of training materials. Your new quiz will be inserted in your course at the spot you selected.
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Yes, Mindflash training accounts include course completion certificates that are available for trainees to download and print after they’ve passed a course so they can proudly display their achievement. We offer three different certificate designs that can be turned on or off at the individual course level.
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Mindflash provides a series of automated email templates that you can customize for each course. These emails are automatically sent to invite trainees to your course and as confirmation when a trainee completes a course. You can also turn on automated reminders or choose to manually remind individual trainees who haven’t finished a course.
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You can add trainees to Mindflash individually or with an excel upload. Once your trainees are in Mindflash, simply invite them to your courses and designate whether the course is required or optional. When you activate your course (moving it from draft to active state), Mindflash will send emails to the trainees you have invited with instructions for getting started.
TECHNICAL REQUIREMENTS Expand All
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Operating Systems: Windows XP, Windows Vista, Windows 7, Mac leopard 10.5 Mac Snow leopard 10.6
Browsers: Firefox 3.5 + and above, Internet Explorer 7+, Safari 4+ and above, Google Chrome
Flash Versions: Flash 10.1.102 and above
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Yes. Mindflash offers a convenient dashboard view to let you know who passed or failed your course, as well as a detailed report with complete quiz scores for each trainee.
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Yes. Mindflash allows you to export course reports to PDF or Excel format.
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The following information is included in course reports: status, trainee name, quiz grades (up to 10 quizzes per course), and last activity date and time.
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If you choose to enable e-commerce, Mindflash provides you with graphs of your customers’ progress, quiz reporting and customer contact information.
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Our free trial offers 30-days of unlimited use.
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No. Enjoy 30 full days of unlimited use on us.
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You can choose from any of paid plans to continue using Mindflash after your trial ends.
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Contact us if you need an extension of your trial. We approve extensions on a case-by-case basis.
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No. You can sign up for a free selling account in the Mindflash Marketplace and list as many courses as you like for free. You can sell an unlimited number of courses and will only pay a small commission on revenue generated from courses sold. If you don’t sell anything, you don’t pay anything.
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For traditional Mindflash training programs please refer to our Pricing page for details. If you choose to sell courses using the Mindflash Marketplace, fees are purely commission-based off your course sales. If you don’t sell anything, you don’t pay anything.
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At the end of your free trial you can select from any of our subscription plans. When you select a plan you’ll be asked to enter a credit card to complete your purchase. Mindflash will charge your card for the plan you selected, and then renew your plan each month until you cancel. You can add trainees, reduce trainees, or cancel your account anytime using the ‘Account’ page.
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Mindflash will not renew your account again after you cancel your account. You and your trainees will continue to have access to Mindflash until the end of your paid subscription. When your paid subscription expires, you and your trainees will no longer be able to login to Mindflash. You can resubscribe anytime, Mindflash will maintain your account information for at least 90 days.
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No. Mindflash is quick and easy to setup, no hidden costs or fees to get started (or ever).
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No problem. You can increase (or decrease) the number of trainees with access to your Mindflash account anytime from the ‘Account’ page.
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Login to your Mindflash and visit the Account page, then select ‘Do not auto-renew my subscription.’ (Note: your service will end at the end of your current, paid subscription.)
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Mindflash is “all you can train!”, your trainees can take an unlimited number of courses each month.
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No, you don’t need a merchant account to sell courses. Mindflash will handle payment processing for you, and your customer’s payments will be sent to Mindflash.
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Buyers will be allowed to pay for courses via Credit or Debit card (Visa/MC/Amex). We then distribute payments to you every two weeks.
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No. Standard Mindflash training plan pricing does not apply to Marketplace. In the Mindflash Marketplace, you keep 85% of all revenue generated. There are no additional fees or costs. See our pricing page here.
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Upload your training files, arrange them, and add a quiz to create a training course in Mindflash. Mindflash will help you manage trainees, communication and reporting for all of your courses.
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Mindflash supports PowerPoint (including Office 2010), Video, Word (including Office 2010), and Adobe PDF files. Video file types supporting include: .mov, .avi, .mp4, .qt, .wmv, .flv, .mpg, .asf.
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Mindflash lets you choose an address for your training website (for example, mytraining.mindflash.com) when you signup for trial. You can update and change this URL anytime.
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Yes. Mindflash supports embedded audio files in PowerPoint to allow you to easily include voice over. Audio in your videos is also supported.
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Yes, Mindflash supports the following video file types: .mov, .avi, .mp4, .qt, .wmv, .flv, .mpg, .asf.
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No. Mindflash currently supports asynchronous training to allow your trainees to take training on their own.
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Using Mindflash is really fast and easy, our internal record for creating a course is 44 seconds. How long it takes you will depend mostly on readiness of your training content and length/complexity of the quizzes you create.
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Mindflash is intuitive and easy for trainees to use, with branding and templates keep you looking professional. A personalized trainee dashboard allows trainees to see what courses they need to take, and the results of courses they’ve taken in the past. Trainees take your courses in an easy to use course player where they can advance at their own pace. And maybe the best part, trainees can take your courses whenever and wherever it’s convenient for them. There’s no software to install or download, they just need a web browser and internet connection.
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Yes, you can easily copy existing courses from your training plan over to the Mindflash Marketplace.
