Support FAQs

If you have any questions not covered below, fill out the contact us form.

FEATURES Expand All

  • Can I add my company logo?

    Yes. Upload your logo by selecting ‘Logos and Colors’ from the home page. Your logo will appear on the page where trainees login, the course web page and on the intro page for each course.

  • Can I group courses in my training plan?

    Yes, if you select either the Advanced or Pro  plan you can group courses together in a Series and invite trainees to complete the Series. You can then require Trainees to take the courses in order, or allow them to complete the Series in any order they wish.

  • How do I add a quiz to a course?

    From the ‘Arrange’ tab, click the ‘Insert Quiz’ button that appears in between each page of training materials. Your new quiz will be inserted in your course at the spot you selected.

  • Can my trainees receive a certificate for completing a course?

    Yes, Mindflash training accounts include course completion certificates that are available for trainees and trainers to download and print after they’ve passed a course so they can proudly display their achievement. We offer three different certificate designs that can be turned on or off at the individual course level an at the series level.

  • How do I communicate with my trainees in Mindflash?

    Mindflash provides a series of automated email templates that you can customize for each course. These emails are automatically sent to invite trainees to your course and as confirmation when a trainee completes a course. You can also turn on automated reminders or choose to manually remind individual trainees who haven’t finished a course.

  • How do my trainees get access to Mindflash?

    You can add trainees to Mindflash individually or with an excel upload. Once your trainees are in Mindflash, simply invite them to your courses and designate whether the course is required or optional. When you activate your course (moving it from draft to active state), Mindflash will send emails to the trainees you have invited with instructions for getting started.

TECHNICAL REQUIREMENTS Expand All

REPORTING Expand All

  • Can I get a report of trainees completion scores?

    Yes. Mindflash offers a convenient dashboard view to let you know who passed or failed your course, as well as a detailed report with complete quiz scores for each trainee.  Our advanced reports also show trainee transcripts, percentage of Trainees who got a question correct and lots more.

  • Can I export report information from Mindflash?

    Yes. Mindflash allows you to export course reports to PDF or Excel format.

  • What information is included in reports?

    The following information is included in course reports: status, trainee name, quiz grades (up to 10 quizzes per course), and last activity date and time.  Our advanced reports will show more details such as: question score, overall status of all courses, duration, and Series level reporting.

  • Why are the advanced reports not showing up?

    You must have a pricing plan that includes the advanced reports in order to access it. Advanced reports are refreshed once a day. New data will show up the following day, after the refresh.

ABOUT MY TRIAL Expand All

BILLING Expand All

  • How much does Mindflash cost?

    Please refer to our Pricing page for details.

  • How does billing work?

    At the end of your free trial you can select from any of our subscription plans. When you select a plan you’ll be asked to enter a credit card to complete your purchase. Mindflash will charge your card for the plan you selected, and then renew your plan each month until you cancel. You can change plans, or cancel your account anytime using the ‘Manage Account’ page.

  • What happens if I cancel my plan?

    Mindflash will not renew your account again after you cancel your account. You and your trainees will continue to have access to Mindflash until the end of your paid subscription. When your paid subscription expires, you and your trainees will no longer be able to login to Mindflash. You can resubscribe anytime, Mindflash will maintain your account information for at least 90 days.

  • Are there any setup fees?

    No. Mindflash is quick and easy to setup, no hidden costs or fees to get started (or ever).

  • What if I need more (or fewer) features?

    No problem. You can select the Mindflash plan that is right for your training needs anytime from the ‘Manage Account’ page.

  • How do I cancel?

    Log into your Mindflash account and visit the Manage Account page. Click “Change your plan,” then select the “How do I cancel my account” FAQ at the bottom of the page. You will then be given a link on the right to cancel your account. (Note: your service will end at the end of your current, paid subscription.)

  • How many courses can my trainees take each month?

    Mindflash is “all you can train!”, your trainees can take an unlimited number of courses each month.

GETTING STARTED Expand All

  • How does Mindflash work?

    Upload your training files, arrange them, and add a quiz to create a training course in Mindflash. Mindflash will help you manage trainees, communication and reporting for all of your courses.

  • What kind of files can I upload?

    Mindflash supports PowerPoint (including Office 2010), Video, Word (including Office 2010), and Adobe PDF files. Video file types supporting include: .mov, .avi, .mp4, .qt, .wmv, .flv, .mpg, .asf.

  • Can I choose my own web site address?

    Mindflash lets you choose an address for your training website (for example, mytraining.mindflash.com) when you signup for trial. You can update and change this URL anytime.

  • Does Mindflash support audio or voice over for my courses?

    Yes. Mindflash supports embedded audio files in PowerPoint to allow you to easily include voice over. Audio in your videos is also supported. You can also record audio voice overs directly from our app.

  • Does Mindflash support video or screen recordings?

    Yes, Mindflash supports the following video file types: .mov, .avi, .mp4, .qt, .wmv, .flv, .mpg, .asf.

  • Does Mindflash work for live webinars?

    No. Mindflash currently supports asynchronous training to allow your trainees to take training on their own.

  • How long does it take to make a course using Mindflash?

    Using Mindflash is really fast and easy, our internal record for creating a course is 44 seconds. How long it takes you will depend mostly on readiness of your training content and length/complexity of the quizzes you create.

  • What is the experience like for my trainees?

    Mindflash is intuitive and easy for trainees to use, with branding and templates keep you looking professional. A personalized trainee dashboard allows trainees to see what courses they need to take, and the results of courses they’ve taken in the past. Trainees take your courses in an easy to use course player where they can advance at their own pace. And maybe the best part, trainees can take your courses whenever and wherever it’s convenient for them. There’s no software to install or download, they just need a web browser and internet connection.