Tag Archives: retention

No Two Sales Reps are the Same. Their Onboarding Programs Shouldn’t be, Either

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Newly hired sales reps all have certain strengths, otherwise they (theoretically) wouldn’t have gotten the job. Correctly assessing new employees’ weaknesses is crucial too, however. Instead of onboarding new sales reps in the same fashion, focus on those weaknesses from the start so they can hit the ground running. Republished with permission from Dave Stein. Mis-hiring …

4 Ways Employees Can Add Value, Every Day

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I thought I would try something different in this post. Today, I thought I would write something that you could print and leave for your employees. Perhaps this outline of how they can add more value will clarify what you expect of them, and encourage them to show up, step up and stand out. To …

Why Workplace Training Shouldn’t Get the Summer Off

It’s well past the start of summer, but does workplace training take a holiday too? Each year in July and August, class scheduling seems to slow. The common rationales: “We need to work around all those vacations.” “What day is the company picnic?” “Who wants to do training during the slow season?” “It’s too hot.” It’s …

How Managers Can Learn from Employees’ Mistakes

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An employee in my company totally blew it. The blowout was for something critical that improves how we connect with our clients – and for context – it was big. This time, it was truly his responsibility (sometimes it’s management’s because we do not clearly define performance expectations, or give the required level of authority, …

Training Gen Y for Today’s Open Jobs: Pros and Cons

Recommendations on how to train workers for the jobs of today and the jobs of tomorrow differ hugely. Is focusing on current skills gaps short-sighted? Starting their careers in a recession, Gen Y has had their book learning supplemented by real-world lessons in economic uncertainty and job instability. Graduating from this school of hard knocks, …