How Trainers Can Manage Their Social Media ‘Brand’
Social media and social networks, to say the least, have become one of the most common ways for people to communicate. Just about everyone — even your mom, probably — has connected somehow with someone else through as social-media tool. That makes it an exciting time, but also one with … Read more
Required Learning for Training Managers: Business 101
Learning professionals need a host of skills in order to be successful. One that often gets overlooked is business acumen. If trainers don’t truly understand how a business works, what it expects out of its training department, or what it ultimately wants its employees to be able to do, they simply … Read more
How Sears Home Services Trained 8,000 Techs to Smile
The difference between a great customer interaction and a bad one was, in many cases, as simple as a smile. That’s what Sears Home Services, the $2.7 billion arm of the nationwide retail chain responsible for customers’ in-home installations and repairs, found after a full performance analysis of its field service … Read more
Why Learning Is The Most Valuable Element of Workplace Culture
When I start working with organizations, I like to take some time to meet with the employees. I find that listening to how they describe their own organization — its values, behaviors, and attitudes — often shows more about the company’s real culture than anything the management says. And one … Read more
How to Empower Employees by Delegating Responsibility and Freedom
Managers often talk about “empowering” employees. Books are written about it. Studies show it improves productivity, quality, employee satisfaction, and customer service. We all know it’s important, but the fact of the matter is that most of the time, when managers try to empower their employees, they miss out on … Read more
