Too often, organizations settle for one-size-fits-all training. They simply don’t have the time or money to create unique, customized programs for each learner. But the consequence is that they always seem to have a few people in each training session who really don’t need to be there. For instance, if, during … Read more
As a chief performance officer, my job is to transform my company’s human capital into financial capital. I need to get employees to act on what they hear and learn during company educational programs. We do some great work supporting employees, helping them build emotional and personal connections to the workplace. … Read more
I’m on the road a lot, so I tend to find myself in a lot of different Starbucks coffee shops. And while they all sort of look alike, someone like me can pretty easily spot the best shops where the baristas develop a relationship with and care for their customers, … Read more
I thought we all agreed that most of the meetings we attend are a waste of time. We discussed it in the halls, we sent IMs and emails to each other, and we snickered while the boss rambled on for 20 minutes about how hard he’d been working on that … Read more
For the start of a new year, I thought I would draft a letter you can use with your employees — a way to challenge them to be better in all that they do in 2012. If you like it, please feel free to use it (or edit it as … Read more
