Author Archives: Ian Stewart
How Sears Home Services Trained 8,000 Techs to Smile
The difference between a great customer interaction and a bad one was, in many cases, as simple as a smile. That’s what Sears Home Services, the $2.7 billion arm of the nationwide retail chain responsible for customers’ in-home installations and repairs, found after a full performance analysis of its field service … Read more
#TrainChat Wrap-Up: The Skills Learning Pros Need Now
On Friday, the Daily Mindflash hosted yet another #TrainChat on Twitter, in which we posed the question: What skills do learning and development pros need now? Mindflash contributor and L&D pro Bill Cushard helped guide our discussion. Here’s a recap of the discussion that followed (please excuse the Twitter-ese grammar). … Read more
#TrainChat Wrap-Up: Separating ‘Social Learning’ from ‘Social Media’
On Friday, we hosted our weekly Twitter #TrainChat with Mindflash blogger and training expert David Kelly, to discuss his recent article on how “social learning” and “social media” differ, and how they can work together. We’ve condensed the responses into a sort of linear narrative. Please excuse any Twitter-ese grammar. … Read more
Can Doodling Actually Enhance Training? Apparently, Yes
We usually think of doodling on your legal pad during a long presentation as a way to stay sane. But it may be even more beneficial than that. An April 24 Wall Street Journal article pointed out that several high-tech companies like Facebook are responding to a growing body of … Read more
#TrainChat Recap: Making Training Work for Every Learner
On Friday, the Daily Mindflash hosted yet another #TrainChat on Twitter. This time we spoke with special guest Jay Forte, who discussed his recent article, “Four Ways to Ensure Your Training Fits Every Learner.” Here is a condensed version of our chat. And be sure to tune in every Friday … Read more
