One of the great debates within the learning professional circle right now is whether subject-matters experts (SMEs) can be used as effective trainers. SMEs, which can come from anywhere — including within your very-own organization — are just people who happen to have an area of special expertise, whether that’s … Read more
One of my former jobs was as a CFO for a struggling wholesale distribution business. The company had once had a great reputation and solid products, but by the time I got there, it badly needed a boost. Employee performance was way down. The company wasn’t hiring the best people, … Read more
In today’s challenging selling environment, people and resources typically regarded as inside sales are driving a higher proportion of bottom-line sales results. To stay competitive, sales managers must improve training for inside sales representatives. ES Research Group encourages sales managers to approach training for inside sales representatives just as seriously … Read more
After several years on life support, the American economy is starting to show stirrings of life. But it’s clear that even if unemployment numbers are dropping, we aren’t soon likely to return to our parents’ economy (or our grandparents’, for that matter). Between fierce competition and lightening-fast technology improvements, we’re … Read more
Almost all of us have been stuck in a training class at some point with a bad trainer. So, to help spare the world from these mind-meltingly lame training sessions, I’ve compiled a list of the seven worst habits bad trainers exhibit — many of which were suggested over Twitter — … Read more
